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For Companies At a Glance
- Tasks: Lead and motivate the store team while delivering exceptional customer service.
- Company: Join Deichmann, a dynamic retail brand with a passion for footwear.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Retail experience and a positive attitude towards teamwork and customer service.
- Other info: Flexible schedule with travel to various stores in the area.
Overview
Purpose: Deichmann are seeking an enthusiastic and passionate Retail Cover Supervisor to join the team in our Crawley store. As a Retail Cover Supervisor you will also support other stores as required. These stores are Crawley, Brighton, Horsham, Kingston, Sutton and Epsom. You will have previous retail experience and ideally will have worked as a supervisor previously.
Responsibilities
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close stores, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Qualifications & Skills
- Positive attitude towards providing exceptional customer service.
- Ability to lead a team, stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.
- Previous supervisory experience including cashing up and banking.
- Self-motivated, with a positive, can-do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks, including stock SKU management.
- High levels of attention.
- The commitment to work 35-40 hours per week and the flexibility to work any day (Monday – Sunday).
- The ability to travel to all stores listed above.
Compensation & Schedule
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual hourly sales commission. This is a part-time, permanent position contracted to 35-40 hours per week. Candidates with a full UK driving licence are preferred due to the need to cover and support other stores.
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Retail Cover Supervisor employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cover Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deichmann. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for retail supervisors and rehearse your responses. Focus on your previous experience, especially how you've led teams and handled customer service situations. We want you to shine!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions count, and showing that you can represent the brand well is key. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Retail Cover Supervisor position!
We think you need these skills to ace Retail Cover Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about the Retail Cover Supervisor role and what it entails.
Highlight Relevant Experience: Make sure to showcase your previous retail and supervisory experience. We’re keen to know how your past roles have prepared you for this position, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for us. Mention specific skills from the job description, like customer service and team leadership, to show that you’re a perfect fit for our team at Deichmann.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DEICHMANN
✨Know Your Retail Stuff
Make sure you brush up on your product knowledge and customer service skills. Deichmann values excellent customer service, so be ready to share examples of how you've gone above and beyond for customers in the past.
✨Show Your Leadership Skills
As a Retail Cover Supervisor, you'll need to lead a team. Think of specific instances where you've successfully supervised or motivated a team. Be prepared to discuss your approach to leadership and how you handle challenges.
✨Be Ready for Situational Questions
Expect questions about how you'd handle various scenarios, like dealing with customer complaints or managing stock deliveries. Practise your responses to these common situations to demonstrate your problem-solving skills.
✨Flexibility is Key
Since the role requires covering multiple stores, highlight your willingness to travel and work flexible hours. Show that you're adaptable and ready to jump in wherever needed, which is crucial for this position.
