At a Glance
- Tasks: Lead the team, provide excellent customer service, and manage store operations.
- Company: Join Deichmann, a leading footwear retailer known for its vibrant culture and growth opportunities.
- Benefits: Enjoy competitive pay, sales commission, and chances for career development.
- Other info: This is a part-time, permanent role with flexible working hours.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping customers.
- Qualifications: Previous retail and supervisory experience is essential; a positive attitude is a must!
Purpose: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Peterborough store.You will be offered a competitive hourly rate of up to £13.41 per hour + non contractual, hourly sales commission.At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.This is a part time, permanent position and you will be contracted to work 30 hours per week. Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.You will have previous retail experience and ideally will have worked as a supervisor previously. Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assisting management in leading the team, to achieve store sales targets and KPI\'s.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Previous supervisory experience including cashing up and banking. - Self-motivated, with a positive, can do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks - including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- The commitment to work 30 hours per week and the flexibility to work any day (Monday - Sunday).
Peterborough - Retail Supervisor (30 hrs) employer: DEICHMANN
Deichmann is an excellent employer for those seeking a rewarding career in retail, particularly in our vibrant Peterborough store. We offer competitive pay, including hourly sales commission, and a supportive work culture that prioritises employee growth and development. Join us to be part of a dynamic team where your contributions are valued, and you can thrive in a fast-paced environment while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Peterborough - Retail Supervisor (30 hrs)
✨Tip Number 1
Familiarise yourself with Deichmann's product range and customer service philosophy. This knowledge will help you stand out during any informal conversations or interviews, showing your genuine interest in the brand.
✨Tip Number 2
Network with current or former employees of Deichmann. They can provide valuable insights into the company culture and expectations for the Retail Supervisor role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous retail experience that demonstrate your leadership skills and ability to handle customer complaints. This will showcase your suitability for the supervisory aspect of the role.
✨Tip Number 4
Be ready to express your enthusiasm for working in a fast-paced environment. Highlighting your stamina and positive attitude during discussions can resonate well with the hiring team, as these traits are crucial for the position.
We think you need these skills to ace Peterborough - Retail Supervisor (30 hrs)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise your customer service skills and ability to lead a team, as these are key for the Retail Supervisor position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to work in a fast-paced environment and your commitment to exceptional customer service.
Highlight Key Skills:In your application, focus on skills such as team leadership, communication, and problem-solving. Provide examples of how you've successfully managed a team or resolved customer complaints in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Retail Supervisor role.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for working in a retail environment. Share specific examples of what you love about customer service and how you enjoy helping customers find the right products.
✨Demonstrate Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare to discuss your previous supervisory experience and provide examples of how you've motivated and supported your team in the past.
✨Highlight Your Problem-Solving Abilities
Retail can be fast-paced and challenging. Be ready to talk about how you've handled difficult customer queries or complaints, showcasing your ability to remain calm under pressure and find effective solutions.
✨Know the Company and Its Products
Research Deichmann and its product range before the interview. Being knowledgeable about their offerings will not only impress the interviewers but also show your commitment to providing excellent customer service.
