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- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join Deichmann, a leading footwear retailer with a vibrant team culture.
- Benefits: Earn up to £13.71 per hour plus sales commission and career growth opportunities.
- Why this job: Be part of a fast-paced environment where your leadership makes a difference.
- Qualifications: Previous retail and supervisory experience with a passion for customer service.
- Other info: Flexible hours, supportive team, and the chance to work across multiple stores.
The predicted salary is between 13 - 14 £ per hour.
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Croydon store. You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a full time, permanent position and you will be contracted to work 30-40 hours per week. You will also support other stores as required. Candidates with a full UK driving licence are preferred - due to the need to cover & support other stores.
Ideal candidate:
- If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!
- You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.
- You will have previous retail experience and ideally will have worked as a supervisor previously.
Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assisting management in leading the team, to achieve store sales targets and KPI’s.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal characteristics:
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self-motivated, with a positive, can do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- The commitment to work 30-40 hours per week and the flexibility to work any day (Monday - Sunday).
If you would like to join the team at Deichmann UK as a Retail Supervisor and you meet the job requirements, please click apply. We’d love to hear from you!
Retail Supervisor in London employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deichmann. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Retail Supervisor role and rehearse your responses. Focus on your previous experience, especially any leadership roles you've had, and be ready to share specific examples of how you've excelled in customer service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Deichmann well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Supervisor in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re genuinely excited about the role and ready to bring your energy to our team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles you've had. We love seeing how your past experiences can contribute to our store's success!
Be Specific in Your Cover Letter: In your cover letter, mention specific skills or achievements that relate to the job description. We appreciate when candidates connect their experiences directly to what we’re looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Retail Supervisor position at Deichmann.
How to prepare for a job interview at DEICHMANN
✨Know Your Stuff
Before the interview, make sure you brush up on Deichmann's products and services. Familiarise yourself with their customer service approach and any recent news about the company. This will show your enthusiasm and help you answer questions more confidently.
✨Show Your Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare examples from your past experience where you've successfully motivated or coached team members. Think of specific situations that highlight your ability to handle challenges and support your colleagues.
✨Customer Service is Key
Be ready to discuss how you would handle various customer scenarios. Think about times when you've gone above and beyond for a customer. Demonstrating your commitment to exceptional service will resonate well with the interviewers.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the retail environment. This shows that you take the opportunity seriously and understand the importance of presenting yourself well in a customer-facing role.
