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- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join Deichmann, a vibrant retail brand with growth opportunities.
- Benefits: Earn up to £13.71 per hour plus sales commission and career development.
- Why this job: Be part of a fast-paced environment where your leadership makes a difference.
- Qualifications: Previous retail and supervisory experience with a passion for customer service.
- Other info: Flexible hours, supportive team culture, and opportunities to cover other stores.
The predicted salary is between 28500 - 28500 £ per year.
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Croydon store. You will be offered a competitive hourly rate of up to £13.71 per hour + non contractual, hourly sales commission. At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career. This is a full time, permanent position and you will be contracted to work 30-40 hours per week. You will also support other stores as required. Candidates with a full UK driving licence are preferred - due to the need to cover & support other stores.
Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously.
Key activities:
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assisting management in leading the team, to achieve store sales targets and KPI’s.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal characteristics:
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self-motivated, with a positive, can do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- The commitment to work 30-40 hours per week and the flexibility to work any day (Monday - Sunday).
Salary/Pay: up to £13.71 per hour + non contractual, hourly sales commission.
Retail Supervisor (full time) in Croydon employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (full time) in Croydon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deichmann. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for retail supervisors and rehearse your responses. Focus on your previous experiences, especially those that highlight your leadership skills and customer service excellence.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Deichmann brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Retail Supervisor (full time) in Croydon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re genuinely excited about the role and ready to bring your energy to our team.
Tailor Your CV: Make sure your CV highlights your previous retail experience and any supervisory roles you've held. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Specific in Your Cover Letter: In your cover letter, mention specific examples of how you've provided excellent customer service or led a team. We appreciate concrete examples that demonstrate your ability to thrive in a fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DEICHMANN
✨Know Your Stuff
Before the interview, make sure you brush up on Deichmann's products and services. Familiarise yourself with their customer service approach and any recent news about the company. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare examples from your previous experience where you've successfully motivated or managed a team. Think about challenges you faced and how you overcame them, as this will demonstrate your capability to handle the role.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Have specific examples of how you've dealt with difficult customers or gone above and beyond to ensure a great shopping experience. This will highlight your commitment to exceptional service, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how Deichmann supports career development. This shows your interest in the position and helps you gauge if it's the right fit for you.