At a Glance
- Tasks: Lead the team, provide excellent customer service, and manage store operations.
- Company: Join Deichmann, a leading retail brand known for its vibrant culture and growth opportunities.
- Benefits: Enjoy competitive pay, sales commission, and chances to develop your retail career.
- Other info: Interviews on 29th May; flexible hours across the week.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experience.
- Qualifications: Previous retail and supervisory experience required; must be energetic and customer-focused.
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Purpose
: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Manchester store.*We will be holding a recruitment day for interviews on Thursday 29th May - Please ensure you are available for this day, should you be selected for interview*
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 30 hours per week. The ideal candidate has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
Previous retail experience is required, ideally with supervisory experience. Key responsibilities include:
- Leading and supervising the store team in the absence of the Store Manager.
- Opening & closing the store, including cashing up and completing associated administrative duties.
- Providing excellent customer service and demonstrating strong product knowledge.
- Recommending and promoting complementary products with each sale.
- Assisting management in leading the team to achieve sales targets and KPIs.
- Supporting team members as needed.
- Ensuring the store is correctly merchandised, with refreshed and inviting product displays.
- Processing stock deliveries and store transfers.
- Handling customer queries and complaints.
- Ability to follow management instructions regarding additional tasks.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work both independently and as part of a diverse team.
- Willingness to work 30 hours per week, any day from Monday to Sunday.
30 hrs) in Manchester employer: DEICHMANN
Deichmann is an excellent employer that values its employees by offering competitive pay, including hourly sales commission, and a supportive work culture that fosters personal and professional growth. As a Retail Supervisor in our Manchester store, you will be part of a dynamic team dedicated to delivering exceptional customer service while enjoying opportunities for career advancement in a fast-paced retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land 30 hrs) in Manchester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including DEICHMANN, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace 30 hrs) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like DEICHMANN that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at DEICHMANN will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about DEICHMANN and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at DEICHMANN
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at DEICHMANN, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at DEICHMANN!
