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- Tasks: Lead the team, provide excellent customer service, and manage store operations.
- Company: Join Deichmann, a leading retail brand known for its vibrant culture and growth opportunities.
- Benefits: Enjoy competitive pay, sales commission, and chances to develop your retail career.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on customer experience.
- Qualifications: Previous retail and supervisory experience required; must be energetic and customer-focused.
- Other info: Interviews on 29th May; flexible hours across the week.
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Purpose
: Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Manchester store.
*We will be holding a recruitment day for interviews on Thursday 29th May – Please ensure you are available for this day, should you be selected for interview*
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 30 hours per week. The ideal candidate has energy, drive, and passion to work in a fast-paced, customer-facing retail environment.
You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.
Previous retail experience is required, ideally with supervisory experience. Key responsibilities include:
- Leading and supervising the store team in the absence of the Store Manager.
- Opening & closing the store, including cashing up and completing associated administrative duties.
- Providing excellent customer service and demonstrating strong product knowledge.
- Recommending and promoting complementary products with each sale.
- Assisting management in leading the team to achieve sales targets and KPIs.
- Supporting team members as needed.
- Ensuring the store is correctly merchandised, with refreshed and inviting product displays.
- Processing stock deliveries and store transfers.
- Handling customer queries and complaints.
Personal characteristics include:
- Ability to follow management instructions regarding additional tasks.
- Previous supervisory experience, including cashing up and banking.
- Self-motivated with a positive, can-do attitude.
- Ability to supervise, motivate, coach, and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- Drive to exceed monthly performance targets.
- Methodical approach to daily tasks, including stock SKU management.
- High attention to detail.
- Ability to work both independently and as part of a diverse team.
- Willingness to work 30 hours per week, any day from Monday to Sunday.
Salary/Pay: up to £13.41 per hour + non-contractual, hourly sales commission. #J-18808-Ljbffr
30 hrs) employer: DEICHMANN
Contact Detail:
DEICHMANN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 30 hrs)
✨Tip Number 1
Make sure to research Deichmann and their values before the recruitment day. Understanding their commitment to customer service and team dynamics will help you align your answers with what they are looking for.
✨Tip Number 2
Prepare specific examples from your previous retail experience that showcase your leadership skills and ability to handle customer complaints. This will demonstrate your capability to take on the supervisory role effectively.
✨Tip Number 3
Practice your communication skills, as strong interpersonal abilities are crucial for this position. Consider role-playing scenarios where you might need to motivate your team or resolve a customer issue.
✨Tip Number 4
On the recruitment day, show your enthusiasm and energy. Retail is fast-paced, and demonstrating your passion for the role can set you apart from other candidates. Be ready to engage with the interviewers and express your eagerness to contribute to the team.
We think you need these skills to ace 30 hrs)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise your customer service skills and ability to lead a team, as these are key for the Retail Supervisor position at Deichmann.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your enthusiasm for the role. Mention specific examples of how you've successfully led a team or improved customer service in previous positions.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as strong communication, problem-solving abilities, and a methodical approach to tasks. Use bullet points for clarity and impact.
Prepare for the Recruitment Day: Since Deichmann is holding a recruitment day, prepare by practising common interview questions related to retail and leadership. Be ready to discuss your previous experiences and how they relate to the responsibilities of a Retail Supervisor.
How to prepare for a job interview at DEICHMANN
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of what excites you about working in a fast-paced, customer-facing environment and how you can contribute to creating an exceptional shopping experience.
✨Demonstrate Leadership Skills
As a Retail Supervisor, you'll need to lead a team effectively. Prepare to discuss your previous supervisory experiences, focusing on how you've motivated and coached team members to achieve sales targets and maintain high standards of customer service.
✨Prepare for Customer Service Scenarios
Expect questions related to handling customer queries and complaints. Think of examples from your past experience where you successfully resolved issues or provided outstanding service, showcasing your strong interpersonal skills.
✨Highlight Your Attention to Detail
Retail involves a lot of tasks that require precision, such as merchandising and stock management. Be ready to talk about how you ensure accuracy in your work and how this contributes to the overall success of the store.