At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join Deichmann, a vibrant retail brand with growth opportunities.
- Benefits: Earn up to £13.91 per hour plus sales commission.
- Other info: Flexible 16-hour contract with potential for career advancement.
- Why this job: Be part of a fast-paced environment and make a real impact.
- Qualifications: Previous retail and supervisory experience preferred.
The predicted salary is between 13.91 - 13.91 £ per hour.
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our West Bromwich store. You will be offered a competitive hourly rate of up to £13.91 per hour plus non‑contractual hourly sales commission. At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities to grow and develop within our retail career. This is a part‑time, permanent position and you will be contracted to work 16 hours per week.
Ideal Candidate
- Energy, drive and passion to work in a fast‑paced, customer‑facing, retail environment.
- Positive attitude toward providing exceptional customer service, ability to lead a team, stamina to work on a fast‑paced shop floor and capacity to work calmly under pressure.
- Previous retail experience and ideally prior supervisory experience.
Key Activities
- Lead and supervise the store team in the absence of the Store Manager.
- Open & close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have strong product knowledge.
- Lead by example, recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal Characteristics
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self‑motivated, with a positive, can‑do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- Commitment to work 16 hours per week and flexibility to work any day (Monday – Sunday).
Salary / Pay
Up to £13.91 per hour plus non‑contractual hourly sales commission.
Retail Supervisor (16 hrs) in West Bromwich employer: Deichmann SE
Deichmann is an excellent employer for those seeking a rewarding role in retail, particularly as a Retail Supervisor in our vibrant West Bromwich store. We offer competitive pay, flexible hours, and a supportive work culture that prioritises employee growth and development, ensuring you have the tools to succeed and thrive in your career. Join us to be part of a dynamic team where your contributions are valued and recognised, all while delivering exceptional service to our customers.
