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- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences.
- Company: Join Deichmann, a vibrant retail brand in Lewisham.
- Benefits: Earn up to £14.21 per hour plus sales commission and enjoy growth opportunities.
- Other info: Flexible 20-hour contracts available with a supportive team culture.
- Why this job: Be part of a fast-paced environment where your leadership makes a difference.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 28000 - 30000 £ per year.
Location: 40C Lewisham Shopping Centre, Lewisham, London SE13 7EP
Start date: Immediately
Contract: 20 hour contracts available (full time/part time)
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Lewisham store. You will be offered a competitive hourly rate of up to £14.21 per hour plus non‑contractual hourly sales commission. In this role you support the store management team and deliver an exceptional shopping experience to customers. The position is part time, permanent, 20 hours per week.
Key Responsibilities
- Lead and supervise the store team in the absence of the store manager.
- Open and close the store, including cashing up and completing associated administrative duties.
- Offer excellent levels of customer service and maintain strong product knowledge.
- Lead by example by recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Ideal Candidate
- Candidate should have energy, drive and passion to work in a fast‑paced, customer‑facing retail environment.
- They should have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast‑paced shop floor and the capacity to work calmly under pressure.
- Prior retail experience and preferably supervisory experience is desired.
Personal Characteristics
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self‑motivated, with a positive, can‑do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- Commitment to work 20 hours per week and flexibility to work any day (Monday to Sunday).
Benefits
- Competitive hourly rate up to £14.21 per hour plus non‑contractual hourly sales commission.
- Opportunities for growth and development within the retail career.
Retail Supervisor (20 hrs) employer: Deichmann SE
Contact Detail:
Deichmann SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor (20 hrs)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deichmann. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Retail Supervisor, you'll need to demonstrate your ability to handle customer queries and complaints. Think of examples from your past experience where you've gone above and beyond for a customer, and be ready to share those stories.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've motivated and coached a team in previous roles. Highlight any specific achievements or targets you've helped your team reach, as this will show you're ready to step up as a supervisor.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up. So, don’t hesitate – get your application in today!
We think you need these skills to ace Retail Supervisor (20 hrs)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re genuinely excited about the role and ready to deliver exceptional customer service.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles. We love seeing how your past experiences can contribute to our team in Lewisham!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Deichmann SE
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Deichmann’s products and values. Brush up on their latest collections and any promotions they might be running. This shows your enthusiasm and helps you connect with the interviewer.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed or motivated a team. Think about specific situations where you’ve resolved conflicts or boosted team morale.
✨Customer Service is Key
Be ready to discuss how you handle customer queries and complaints. Share stories that highlight your ability to provide exceptional service, especially in challenging situations. This will demonstrate your commitment to creating a great shopping experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's sales targets, team dynamics, or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.