At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join Deichmann, a vibrant retail brand with a passion for footwear.
- Benefits: Earn up to £13.91 per hour plus sales commission and career growth opportunities.
- Other info: Flexible 20-hour contract with a supportive team culture.
- Why this job: Be part of a fast-paced environment where your leadership makes a difference.
- Qualifications: Previous retail and supervisory experience with a positive attitude.
The predicted salary is between 28800 - 28800 £ per year.
Job reference: 000138-2026-037845
Full time/Part time: 20 hour contracts available
Location: 58 Broad Street, Reading, RG1 2AF
Start date: Immediately
Purpose
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Reading store. You will be offered a competitive hourly rate of up to £13.91 per hour plus non‑contractual hourly sales commission. At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. In return for your hard work, you will be offered fantastic opportunities for you to grow and develop within your retail career. This is a part time, permanent position and you will be contracted to work 20 hours per week.
Ideal Candidate
If you have energy, drive and passion to work in a fast‑paced, customer‑facing retail environment, this is the role for you! You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast‑paced shop floor and the capacity to work calmly under pressure. You will have previous retail experience and ideally will have worked as a supervisor previously.
Key Activities
- Lead and supervise the store team in the absence of the Store Manager.
- Open and close the store, including cashing up and completion of associated administrative duties.
- Offer excellent levels of customer service and have a strong product knowledge.
- Lead by example, by recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal Characteristics
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self‑motivated, with a positive, can‑do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- The commitment to work 20 hours per week and the flexibility to work any day (Monday – Sunday).
Salary / Pay
Up to £13.91 per hour plus non‑contractual hourly sales commission.
Application Closing additional information: If you would like to join the team at Deichmann UK as a Retail Supervisor and meet the job requirements, please click apply. We’d love to hear from you!
Retail Supervisor (20 hrs) in Reading employer: Deichmann SE
Deichmann is an excellent employer that values its employees by offering competitive pay, including hourly sales commission, and a supportive work culture that encourages personal and professional growth. Located in the vibrant city of Reading, our Retail Supervisors play a crucial role in delivering exceptional customer service while enjoying opportunities for career advancement in a dynamic retail environment. Join us to be part of a team that prioritises your development and success in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (20 hrs) in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deichmann. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their retail family.
✨Tip Number 2
Practice your customer service skills! As a Retail Supervisor, you'll need to lead by example. Think of scenarios where you can demonstrate your ability to handle customer queries and complaints. Role-play with a friend or family member to get comfortable with your responses.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated and coached a team in the past. Highlight any experiences where you’ve successfully led a group to achieve targets or overcome challenges. This will make you stand out as a candidate who can take charge.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy – just click apply and let’s get the ball rolling!
We think you need these skills to ace Retail Supervisor (20 hrs) in Reading
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional shopping experience for our customers.
Tailor Your CV:Make sure your CV highlights your previous retail and supervisory experience. We love seeing how you've led teams and tackled challenges in fast-paced environments, so don’t hold back on those details!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Retail Supervisor role. Share specific examples of how you’ve motivated teams or exceeded sales targets in the past – we want to know what makes you tick!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our team at Deichmann!
How to prepare for a job interview at Deichmann SE
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Deichmann’s products and values. Brush up on their customer service approach and think about how your previous retail experience aligns with their expectations. This will show that you’re genuinely interested in the role.
✨Show Your Leadership Skills
As a Retail Supervisor, you'll need to lead a team. Be ready to share examples of how you've successfully managed or motivated a team in the past. Think of specific situations where you’ve stepped up, resolved conflicts, or helped your team achieve targets.
✨Customer Service is Key
Deichmann places a strong emphasis on exceptional customer service. Prepare to discuss how you handle customer queries and complaints. Share stories that highlight your ability to stay calm under pressure and provide solutions that leave customers satisfied.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the store. It’s a great way to demonstrate your interest and get a feel for the company culture.
