At a Glance
- Tasks: Lead the store team and deliver exceptional customer service.
- Company: Join Deichmann, a vibrant retail brand in Lewisham.
- Benefits: Earn up to £14.21 per hour plus sales commission.
- Other info: Flexible 20-hour contracts available with opportunities for development.
- Why this job: Be part of a dynamic team and grow your retail career.
- Qualifications: Retail experience and a passion for customer service.
The predicted salary is between 29500 - 29500 £ per year.
Location: 40C Lewisham Shopping Centre, Lewisham, London SE13 7EP
Start date: Immediately
Contract: 20 hour contracts available (full time/part time)
Purpose
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Lewisham store. You will be offered a competitive hourly rate of up to £14.21 per hour plus non‑contractual hourly sales commission. In this role you support the store management team and deliver an exceptional shopping experience to customers. The position is part time, permanent, 20 hours per week.
Key Responsibilities
- Lead and supervise the store team in the absence of the store manager.
- Open and close the store, including cashing up and completing associated administrative duties.
- Offer excellent levels of customer service and maintain strong product knowledge.
- Lead by example by recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Ideal Candidate
Candidate should have energy, drive and passion to work in a fast‑paced, customer‑facing retail environment. They should have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast‑paced shop floor and the capacity to work calmly under pressure. Prior retail experience and preferably supervisory experience is desired.
Personal Characteristics
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self‑motivated, with a positive, can‑do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- The ability to work both individually and as part of a diverse team.
- Commitment to work 20 hours per week and flexibility to work any day (Monday to Sunday).
Benefits
Competitive hourly rate up to £14.21 per hour plus non‑contractual hourly sales commission. Opportunities for growth and development within the retail career.
Retail Supervisor (20 hrs) in London employer: Deichmann SE
Deichmann is an excellent employer, offering a vibrant work culture in the heart of Lewisham, where you can thrive in a supportive team environment. With competitive pay, flexible part-time hours, and opportunities for personal and professional growth, we empower our Retail Supervisors to lead with passion and deliver exceptional customer experiences. Join us to be part of a dynamic retail team that values your contributions and fosters a positive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (20 hrs) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Deichmann. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their retail family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional shopping experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a supervisor before, highlight any experiences where you've led a project or helped a team succeed. Deichmann is looking for someone who can motivate others, so let that shine through!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets directly to the right people. Plus, it shows you're tech-savvy and keen to join the team. Don’t miss out on this opportunity to kickstart your retail career!
We think you need these skills to ace Retail Supervisor (20 hrs) in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for retail shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional shopping experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience, especially any supervisory roles or customer service achievements. We love seeing how your past experiences align with what we’re looking for in a Retail Supervisor.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you’ve led a team or handled customer queries in the past. This is your chance to stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible. Don’t miss out!
How to prepare for a job interview at Deichmann SE
✨Know Your Stuff
Make sure you brush up on your product knowledge and the store's offerings. Being able to discuss specific products and how they can benefit customers will show that you're genuinely interested in the role and ready to lead by example.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team or handled a challenging situation in a retail environment. This could be anything from resolving a customer complaint to motivating your team during a busy shift. They want to see your ability to inspire others!
✨Customer Service is Key
Be ready to talk about your approach to customer service. Think of instances where you went above and beyond for a customer, as this role heavily focuses on delivering an exceptional shopping experience. Highlighting your passion for helping customers will set you apart.
✨Demonstrate Flexibility and Team Spirit
Since the job requires flexibility and teamwork, come prepared to discuss how you adapt to changing situations and support your colleagues. Share stories that showcase your ability to work well under pressure and contribute positively to a team dynamic.
