At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive sales.
- Company: Join Deichmann, a fast-growing international retail brand in Glasgow.
- Benefits: Competitive salary of £32,500 plus bonuses and career progression opportunities.
- Other info: Flexible working hours with potential to advance to District Manager.
- Why this job: Be part of a vibrant team and make a real impact in a busy store.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 25543 - 30000 £ per year.
The Deichmann Store located in Glasgow on Argyle Street is seeking to appoint a City Support Store Manager to join the team on a full time, permanent basis. This role has a starting salary of £32,500 + the potential to earn commission based on store turnover.
Ideal candidate
This is a really exciting opportunity for an ambitious individual with experience in retail management who wishes to progress their career with a fast-paced growing international brand. Having completed your training, you will support the Store Manager in ensuring a stress-free shopping experience for our customers delivered through excellent retail standards and second to none customer service in one of our busiest stores.
Key activities
- Motivate and coach the team to deliver excellent customer service
- Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service
- Resourcing / drafting rotas, working within budget
- Stock management
- Analysing and interpreting sales performance data and reports
- Making recommendations for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights
- Ensure all company standards are implemented and maintained i.e. merchandising, admin
- Support the delivery of KPI’s, meeting all company standards
- Assist in recruitment and training of the team
Personal characteristics
- Be a hands-on leader gained in a managerial role in the retail sector or similar
- Flexible and positive approach to work
- Effective communication skills both written and verbal
- Able to work under pressure and deliver on results in a fast-paced setting
- Ability to motivate, coach and guide a team to success
- Able to prioritise workload by making considered decisions
- Have a methodical, organised and structured approach to work
- Be fully flexible across the week
Closing additional information
At Deichmann we can offer you a competitive salary, plus opportunity to earn annual bonuses. For those who excel in their role and seek future career progression, there is opportunity to progress up to District Manager level and beyond, in return for which we want you to strive to be the best retailer you can be and deliver fantastic customer service through your team.
By applying for this role, you are confirming you have the right to work in the UK and will be required to submit the required documentation.
City Support Store Manager in Glasgow employer: Deichmann SE
Deichmann is an excellent employer for those seeking a rewarding role in retail, particularly as a Retail Supervisor in our vibrant West Bromwich store. We offer competitive pay, flexible hours, and a supportive work culture that prioritises employee growth and development, ensuring you have the tools to succeed and thrive in your career. Join us to be part of a dynamic team where your contributions are valued and recognised, all while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land City Support Store Manager in Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Deichmann SE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Deichmann SE!
We think you need these skills to ace City Support Store Manager in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Deichmann SE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Deichmann SE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Deichmann SE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Deichmann SE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
