At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join Deichmann, a vibrant retail brand in Birkenhead.
- Benefits: Earn up to £13.91 per hour plus sales commission.
- Other info: Flexible 12-hour contracts available, perfect for students!
- Why this job: Kickstart your retail career with growth opportunities and a fun work environment.
- Qualifications: Previous retail experience and a passion for customer service.
Full time/Part time: 12 hour contracts available
Location: 18 Borough Pavement, The Grange Shopping Centre, Birkenhead CH41 2XX
Start date: Immediately
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Birkenhead store. You will be offered a competitive hourly rate up to £13.91 per hour plus non contractual hourly sales commission. In this role, Retail Supervisors support the store management team and deliver an exceptional shopping experience to customers. They also have opportunities to grow and develop within their retail career. This is a part‑time, permanent position contracted to work 12 hours per week.
Ideal Candidate
- If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you.
- You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast‑paced shop floor and capacity to work calmly under pressure.
- You will also have previous retail experience and ideally have worked as a supervisor previously.
Key Activities
- Lead and supervise the store team in the absence of the Store Manager.
- Open and close the store, including cashing up and completing associated administrative duties.
- Offer excellent levels of customer service and maintain strong product knowledge.
- Lead by example, recommending and promoting complimentary products with each sale.
- Assist management in leading the team to achieve store sales targets and KPIs.
- Support team members as and when required.
- Ensure the store is correctly merchandised, product displays are refreshed and inviting to the customer.
- Process stock deliveries and store transfers.
- Deal with customer queries and complaints.
Personal Characteristics
- Able to take direction from management regarding additional tasks and duties.
- Previous supervisory experience including cashing up and banking.
- Self‑motivated, with a positive, can‑do attitude.
- Ability to supervise, motivate, coach and work with a team.
- Strong interpersonal and communication skills.
- Willingness to approach and serve all customers.
- The drive to exceed monthly performance targets.
- Methodical approach to completing daily tasks – including stock SKU management.
- High levels of attention to detail.
- Ability to work both individually and as part of a diverse team.
- Commitment to work 12 hours per week and flexibility to work any day (Monday – Sunday).
Salary and Pay
Up to £13.91 per hour plus non contractual hourly sales commission.
Retail Supervisor (12 hrs) in Birkenhead employer: Deichmann SE
Deichmann is an excellent employer that values its team members and fosters a supportive work culture in the heart of Birkenhead. With competitive pay, including hourly sales commission, and opportunities for career growth within the retail sector, employees are encouraged to develop their skills while delivering exceptional customer service. The part-time, flexible hours allow for a balanced work-life experience, making it an ideal workplace for those passionate about retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (12 hrs) in Birkenhead
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Deichmann SE, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Deichmann SE that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Deichmann SE will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Deichmann SE and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Deichmann SE
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Deichmann SE, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Deichmann SE!
