Cashier – Physical Precious Metals / Bullion in Westminster

Sharps Pixley, a well-established physical precious metals and bullion brokerage based in London's West End, is seeking an experienced and detail-focused Cashier to join their Customer Services team. The role combines front-office cashiering, online order processing, and secure fulfilment and distribution, operating within a highly controlled, high-value environment. The successful candidate will demonstrate strong transactional accuracy, sound compliance awareness, and prior exposure to dealing with high-net-worth clients.

Key responsibilities include:

• Perform cashier and counter duties, processing high-value cash, card, and bank transfer transactions with accuracy and efficiency.
• Execute buy and sell transactions for physical precious metals and bullion, applying live pricing and internal procedures.
• Process online bullion orders, ensuring accurate pricing, payment confirmation, and order validation.
• Coordinate order fulfilment and distribution, including: Preparing metals for client collection or secure delivery; liaising with internal operations, vaulting, and approved logistics partners; ensuring all packaging, documentation, and dispatch procedures meet security standards.
• Verify, count, and reconcile cash and physical metal holdings on a daily basis.
• Issue transaction confirmations, invoices, and supporting documentation.
• Perform customer due diligence (CDD) in line with the Money Laundering Regulations 2017, escalating cases requiring enhanced due diligence (EDD) in accordance with internal procedures.
• Maintain strict adherence to security protocols for handling physical metals and high-value assets.
• Support daily reconciliations, audit trails, and internal reporting requirements.

Your profile:

• Proven cashier experience is essential, ideally gained within bullion, private banking, FX, wealth management, or other high-value transactional environments.
• Exposure to dealing with high-net-worth clients, with confidence handling significant transaction values.
• Experience processing online orders, payments, and fulfilment workflows.
• Strong understanding of cash handling, reconciliations, and operational controls.
• Sound working knowledge of UK Money Laundering Regulations 2017, including CDD and EDD processes.
• Exceptional attention to detail and ability to work accurately under pressure.
• Professional, discreet, and customer-focused communication style.
• Preferred (but not essential): Prior experience handling physical bullion; coins and bars.
• Familiarity with secure logistics, insured delivery, or vaulting processes.
• Experience working in a regulated or security-controlled financial environment.

What we offer:

• Financial Security: Your dedication deserves to be rewarded – both now and in the future. Enjoy a competitive salary, a range of employee benefits, and the opportunity to earn attractive sales incentives. You'll also benefit from exclusive staff discounts on our products.
• Reliability & Balance: We offer 25 days of annual leave and a reliable five-day working week, ensuring your weekends are free – for family, friends and everything else that's important to you.
• Health & Well-being: We believe everything works better when you're well. This is why we support you with a wide range of fitness and health offerings, complimentary beverages, as well as fresh fruit and vegetables (availability depends on location).
• Personal Development: Your growth matters to us. Take advantage of tailored training opportunities and a variety of ways to build on your strengths. Through our comprehensive onboarding, you'll gain a solid understanding of the world of precious metals and receive ongoing support as you progress in your career.
• Shared Success: Our culture is built on respect, collaboration and short decision-making processes. You'll be part of a dedicated team that combines reliability with an innovative mindset – working together towards shared success.

Disclaimer: Sharps Pixley is an equal opportunity employer. We welcome applications from all qualified individuals, regardless of gender, age, disability, sexual orientation, or background.