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- Tasks: Manage customer escalations and ensure alignment across teams in a dynamic SaaS environment.
- Company: Leading upskilling platform in the UK with a focus on diversity and inclusion.
- Benefits: Competitive compensation and a hybrid work model for flexibility.
- Why this job: Join a team that values your skills and fosters a collaborative culture.
- Qualifications: Over four years of technical support experience and strong troubleshooting abilities.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading upskilling platform in the UK is seeking an Escalation Manager to effectively manage customer escalations, ensuring strong alignment across Support, Product, and Engineering.
The ideal candidate will have over four years of experience in technical support within a SaaS environment, alongside strong troubleshooting and communication skills.
This hybrid position offers competitive compensation and a commitment to diverse and inclusive work culture.
UK Escalation Lead — SaaS Cross-Functional Champion employer: Degreed
Contact Detail:
Degreed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Escalation Lead — SaaS Cross-Functional Champion
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in SaaS. A friendly chat can open doors and give you insights that might just land you that Escalation Lead role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We all know that being able to solve problems is key in this role, so practice explaining your thought process clearly and confidently.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight how you've effectively managed escalations in the past. Use real examples to demonstrate your ability to align teams and resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our diverse and inclusive culture.
We think you need these skills to ace UK Escalation Lead — SaaS Cross-Functional Champion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant SaaS roles. We want to see how your skills align with the Escalation Manager position, so don’t be shy about showcasing your troubleshooting and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can contribute to our mission at StudySmarter. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed customer escalations in the past. We’re looking for real-life scenarios that demonstrate your ability to align teams and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Degreed
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of SaaS platforms, especially those related to customer support. Brush up on common technical issues and how they can be resolved, as this will show your expertise and readiness to tackle escalations.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to communicate effectively with both technical teams and customers. Think of scenarios where you successfully resolved conflicts or escalated issues, demonstrating your cross-functional collaboration skills.
✨Understand the Company Culture
Research the company’s commitment to diversity and inclusion. Be ready to discuss how you can contribute to this culture and why it matters to you. This shows that you align with their values and are a good fit for the team.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific escalation situations. Practise your responses to ensure you can articulate your thought process clearly and demonstrate your problem-solving abilities under pressure.
