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- Tasks: Manage customer escalations and ensure alignment across teams in a dynamic SaaS environment.
- Company: Leading upskilling platform in the UK with a focus on diversity and inclusion.
- Benefits: Competitive compensation and a hybrid work model.
- Why this job: Join a team that values your skills and fosters a collaborative culture.
- Qualifications: Over four years of technical support experience and strong troubleshooting abilities.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading upskilling platform in the UK is seeking an Escalation Manager to effectively manage customer escalations, ensuring strong alignment across Support, Product, and Engineering.
The ideal candidate will have over four years of experience in technical support within a SaaS environment, alongside strong troubleshooting and communication skills.
This hybrid position offers competitive compensation and a commitment to diverse and inclusive work culture.
UK Escalation Lead — SaaS Cross-Functional Champion in London employer: Degreed
Contact Detail:
Degreed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Escalation Lead — SaaS Cross-Functional Champion in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Escalation Lead role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you’ve successfully resolved customer escalations and be ready to share those stories.
✨Tip Number 3
Showcase your communication skills during the interview. Practice explaining complex technical issues in simple terms, as this is key for aligning with Support, Product, and Engineering teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining our diverse and inclusive culture.
We think you need these skills to ace UK Escalation Lead — SaaS Cross-Functional Champion in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and any relevant SaaS roles. We want to see how your skills align with the Escalation Manager position, so don’t be shy about showcasing your troubleshooting and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how you can contribute to our mission at StudySmarter. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed customer escalations in the past. We’re looking for real-life scenarios that demonstrate your ability to align teams and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Degreed
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the specifics of SaaS platforms, especially those related to customer support. Brush up on common technical issues and solutions, as well as the tools used in escalation management. This will show your potential employer that you’re not just familiar with the industry but also ready to tackle challenges head-on.
✨Demonstrate Your Communication Skills
Since this role requires strong communication, prepare examples of how you've effectively communicated with cross-functional teams in the past. Think about times when you’ve resolved conflicts or escalated issues successfully. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Align with Their Values
Research the company’s commitment to diversity and inclusion. Be ready to discuss how you can contribute to this culture. Share personal experiences or initiatives you’ve been part of that align with their values, showing that you’re a good fit for their team beyond just skills.
✨Prepare Questions That Matter
Have thoughtful questions ready that reflect your understanding of the role and the company. Ask about their current challenges in customer escalations or how they measure success in this position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
