Technical Account Manager

This isn’t your average Customer Success or Account Manager role. DeGould is looking for a proactive and commercially minded Technical Account Manager, who will manage each customer’s transition from prospective customer to active users of the Company’s products, and ultimately be responsible for fostering an environment that enables future growth opportunities.

It will require an individual who has the aptitude to not only understand a complex and technical product but be able to communicate its value to customers well, whilst combining gravitas and experience to manage the relationships and turning the relationships into future growth opportunities and ultimately building lasting relationships with our customers. The candidate would benefit from having knowledge and understanding of Finished Vehicle Logistics, gained either through direct involvement in the process or through working with customers in this area. If you do not have the experience, you would need the willingness and interest to learn on the job about the industry.

Key Responsibilities

• Customer Onboarding and Engagement; guide customers through the entire lifecycle, from prospecting to becoming active users of the company’s products. Ensuring customers see value from the start is a priority.
• Driving Growth Opportunities; a proactive approach to identifying and nurturing growth opportunities within customer accounts. You’ll not only maintain but expand these relationships to drive revenue.
• Technical Aptitude; comfortable understanding and communicating the value of a complex, technical product. Translating technical features into benefits that resonate with customers is essential.
• Relationship Management; ability to combine gravitas and experience in managing customer relationships. This includes fostering an environment for future growth and turning customer interactions into long-term partnerships, as well as being primary technical and commercial point of contact for a small number of existing OEM customers.
• Commercial Mindset; ability to be a strategic thinker, with a commercially oriented approach to customer management in order to identify potential opportunities and leverage them for business expansion. Accountable for pipeline opportunities and revenue forecasting, along with the maintenance of our CRM.
• Reporting and Insight; ongoing responsibility for routine customer and product reporting and analysis.
• Problem Solving; point of contact for technical issues to ensure the highest level of system performance and uptime.
• Travel; International travel to customer locations regularly.
• Contracts; ability to project manage protracted and complex contractual negotiations, from the development of scope through to quotes and the execution of contracts.
• Execution; work with the Product and Implementation Teams to deliver against scope and ensure customer expectations are aligned with the specification for each product.
• Strategy; Actively participate in the development of the Company’s commercial strategy, including value proposition, pricing and adjacent revenue opportunities.

Skills & Experience

• A proven business or management skillset within an enterprise service environment.
• A solid understanding of vehicle logistics operations, or a strong willingness to learn, with prior industry experience considered an advantage.
• Experience selling solutions, not just components. Able to demonstrate delivering measurable value in previous roles.
• Ability to work under pressure in a fast moving, dynamic environment.
• Expertise in developing value proposition conversations.
• Excellent communication and organisational skills, with the ability to present and influence.
• A background in engineering, or a strong aptitude to understand the technical complexities of the product.
• Technical Account Manager role or equivalent position, with technical knowledge.
• Knowledge of the automotive, either OEM or supplier, is a distinct advantage.
• Expertise in developing Land & Expand commercial strategy.
• Demonstrated experience and patience with managing long sales cycles.

Behaviours

• Leadership – leads by example through their own behaviour.
• Creative – open to new ideas and unafraid to try new approaches.
• Analytical – capable of working through detail and uses data in decision making.
• Flexibility – thriving in a fast paced, changing and opportunity rich environment.
• Collaborative – enthusiastically works with colleagues and customers alike.
• Dependable – deliver on stakeholder commitments in a timely manner.

Benefits

• Competitive salary and benefits including: 25 days holiday per annum (excluding bank holidays).
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Pension auto enrolment after 3 months service.
• Enhanced maternity, paternity and shared parental leave.
• Health insurance with Vitality for employee, spouse and children.
• Flexible working can be agreed.

If you are interested in the role and have queries, please do reach out to me and I will be happy to discuss! We do not require additional support from recruiters at the moment.