At a Glance
- Tasks: Own support requests and troubleshoot issues across company applications.
- Company: Join DeGould, a multi-award-winning tech company in the AI sector.
- Benefits: Enjoy competitive salary, private medical insurance, and a cycle to work scheme.
- Other info: Dynamic team environment with opportunities for professional development.
- Why this job: Be part of an exciting growth phase and make a real impact.
- Qualifications: Strong communication skills and experience with Office 365 and Atlassian tools.
The predicted salary is between 24420 - 30000 £ per year.
Salary: £24,420 - 30,000 per year
Requirements:
- Excellent communication skills, with the ability to explain technical issues in both technical and non‑technical terms.
- Passion for technology and the ability to thrive in a busy, fast‑paced organisation.
- Office 365 experience, including Active Directory/Entra.
- Experience with Atlassian tools, including Jira, Confluence, and Service Desk.
- Experience supporting Windows, Mac, and Linux environments.
- Basic knowledge of computer networking.
- Desirable: experience with VPN, VLANs, LACP, and firewall management.
- Desirable: experience with Unifi network hardware.
- Desirable: experience with Proxmox.
- Desirable: experience with Apple Business Manager.
- Desirable: experience with Rustdesk.
Responsibilities:
- Take ownership of support requests, issues, incidents, and defects across shared company applications.
- Provide excellent problem solving and troubleshooting.
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Support technical enquiries across the business.
- Advise colleagues on issues and carry out root cause analysis.
- Make data‑led decisions and improve efficiency on an ongoing basis.
- Contribute to the establishment and maintenance of our platform knowledge base by documenting clear instructions and known fixes.
Technologies:
- AI
- Active Directory
- Atlassian
- Confluence
- Firewall
- Hardware
- Support
- JIRA
- Linux
- Network
- Office 365
- VPN
- Windows
We are DeGould, an exciting, multi‑award‑winning company in the software and AI sector. We develop and deliver innovative vision and damage detection systems for blue‑chip corporate clients including Toyota, Ford, Jaguar Land Rover, Mercedes Benz, Nissan, Honda, and Bentley. We are in an exciting growth phase and plan to expand our team, further develop our existing products, and explore opportunities for new ones. This is an in‑person role, and we offer benefits including a cycle to work scheme, life insurance, on‑site parking, private medical insurance, and sick pay.
IT Support Engineer in London employer: DeGould
At DeGould, we pride ourselves on being an innovative leader in the software and AI sector, offering a dynamic work environment that fosters collaboration and growth. Our commitment to employee development is reflected in our comprehensive benefits package, which includes private medical insurance, life insurance, and a cycle to work scheme, all designed to support your well-being. Join us in our exciting growth phase, where you will have the opportunity to work with cutting-edge technology and contribute to impactful projects for prestigious clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DeGould values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DeGould might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DeGould!
✨Direct Apply to DeGould
Let's not forget to apply directly through the DeGould website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DeGould.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DeGould. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DeGould
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
