At a Glance
- Tasks: Manage IT support requests and troubleshoot technical issues for a busy team.
- Company: Join DeGould, a fast-paced tech company passionate about innovation.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible working options.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Be the go-to tech guru and make a real difference in a dynamic environment.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
Your mission
De Gould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues.
You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation.
You will be responsible for all technical enquiries.
Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.
Your profile
De Gould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues.
You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation.
You will be responsible for all technical enquiries.
Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.
Duties & Responsibilities
The main deliverables of the role are
- Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
- Excellent problem solving and trouble shooting skills
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes
Required Skills
- Office 365 including Active Directory/Entra
- Atlassian (Jira, Confluence, Service Desk)
- Windows, Mac and Linux experience
- Basic knowledge of computer networking
Desirable Skills
- VPN, VLANs, LACP and firewall management
- Unifi network hardware
- Proxmox
- Apple Business Manager
- Rustdesk
Why us?
Competitive salary and benefits including
- 25 days holiday per annum (excluding bank holidays).
- Additional days holiday for birthday.
- Company sick pay scheme.
- Cycle to work scheme.
- Enhanced maternity, paternity and shared parental leave.
- Health insurance with Vitality for employee, spouse and children.
- Life Insurance/Death in Service.
- Flexible working can be agreed.
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IT Support Engineer employer: DeGould
DeGould is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for IT Support Engineers who thrive in fast-paced settings. With a strong emphasis on employee growth, competitive benefits such as generous holiday allowances, health insurance, and flexible working arrangements, DeGould ensures that its team members are well-supported both personally and professionally. Join us to be part of a technology-driven company that values innovation and teamwork, making every day rewarding and impactful.
