At a Glance
- Tasks: Guide customers from prospects to active users, driving growth and managing relationships.
- Company: Join DeGould, an award-winning software and AI company revolutionising vehicle logistics.
- Benefits: Enjoy flexible working, 25 days holiday, life assurance, and enhanced parental leave.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of innovative technology in vehicle logistics.
- Qualifications: Experience in technical account management and understanding of vehicle logistics is essential.
The predicted salary is between 36000 - 60000 £ per year.
This isn’t your average Customer Success or Account Manager role. DeGould is looking for a proactive and commercially minded Technical Account Manager, who will manage each customer’s transition from prospective customer to active users of the Company’s products, and ultimately be responsible for fostering an environment that enables future growth opportunities.
It will require an individual who has the aptitude to not only understand a complex and technical product but be able to communicate its value to customers well, whilst combining gravitas and experience to manage the relationships and turning the relationships into future growth opportunities and ultimately building lasting relationships with our customers. The candidate must have strong knowledge and understanding of Finished Vehicle Logistics, gained either through direct involvement in the process or through working with customers in this area.
Duties and Responsibilities
- Customer Onboarding and Engagement; guide customers through the entire lifecycle, from prospecting to becoming active users of the company’s products. Ensuring customers see value from the start is a priority.
- Driving Growth Opportunities; a proactive approach to identifying and nurturing growth opportunities within customer accounts. You’ll not only maintain but expand these relationships to drive revenue.
- Technical Aptitude; comfortable understanding and communicating the value of a complex, technical product. Translating technical features into benefits that resonate with customers is essential.
- Relationship Management; ability to combine gravitas and experience in managing customer relationships. This includes fostering an environment for future growth and turning customer interactions into long‑term partnerships, as well as being primary technical and commercial point of contact for a small number of existing OEM customers.
- Commercial Mindset; ability to be a strategic thinker, with a commercially oriented approach to customer management in order to identify potential opportunities and leverage them for business expansion. Accountable for pipeline opportunities and revenue forecasting, along with the maintenance of our CRM.
- Reporting and Insight; ongoing responsibility for routine customer and product reporting and analysis.
- Problem Solving; point of contact for technical issues to ensure the highest level of system performance and uptime.
- Travel; international travel to customer locations.
- Contracts; ability to project manage protracted and complex contractual negotiations, from the development of scope through to quotes and the execution of contracts.
- Execution; work with the Product and Implementation Teams to deliver against scope and ensure customer expectations are aligned with the specification for each product.
- Strategy; actively participate in the development of the Company’s commercial strategy, including value proposition, pricing and adjacent revenue opportunities.
Skills
- A proven business or management skillset within an enterprise service environment.
- Experience and good understanding of vehicle logistics operations.
- Ability to work under pressure in a fast moving, dynamic environment.
- Expertise in developing valued proposition conversations.
- Excellent communication and organisational skills, with the ability to present and influence.
- A background in engineering, or a strong aptitude to understand the technical complexities of the product.
- Experience working as a Technical Account Manager or equivalent position.
- Knowledge of automotive, either OEM or supplier, is a distinct advantage.
- Expertise in developing Land & Expand commercial strategy.
About the Company
DeGould is an exciting, multi‑award‑winning company in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue‑chip corporate clients. As DeGould embarks on an exciting growth phase, the company plans to expand the team, further develop existing products, and explore opportunities for new ones.
Benefits
- Flexible working can be agreed.
- 25 days holiday per annum (excluding bank holidays).
- Life assurance/death in service of 4 times basic salary.
- Additional days holiday for birthday.
- Company sick pay scheme.
- Cycle to work scheme.
- Pension auto enrolment after 3 months service.
- Enhanced maternity, paternity and shared parental leave.
Behaviours
- Empathy – able to put themselves in the shoes of others.
- Creative – open to new ideas and demonstrates good design skills in their work.
- Analytical – capable of working through the detail when required.
- Flexible – thriving in a fast paced, changing and opportunity rich environment.
- Collaborative – enthusiastically works with colleagues and customers alike.
- Dependable – deliver on stakeholder commitments in a timely manner.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Motor Vehicle Manufacturing
Technical Account Manager in Exeter employer: DeGould
DeGould is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for IT Support Engineers who thrive in fast-paced settings. With a strong emphasis on employee growth, competitive benefits such as generous holiday allowances, health insurance, and flexible working arrangements, DeGould ensures that its team members are well-supported both personally and professionally. Join us to be part of a technology-driven company that values innovation and teamwork, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Exeter
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Technical Account Manager at DeGould, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including DeGould. Tailor your message to explain why you’re drawn to them and how you can contribute as a Technical Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Technical Account Manager in Exeter
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for DeGould:When writing your cover letter, make sure to tailor your message specifically for DeGould. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
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Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at DeGould
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show DeGould that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show DeGould that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with DeGould’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
