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For Companies At a Glance
- Tasks: Guide customers from prospects to active users, driving growth and managing relationships.
- Company: Join DeGould, an award-winning software and AI company revolutionising vehicle logistics.
- Benefits: Enjoy flexible working, 25 days holiday, life assurance, and enhanced parental leave.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of innovative technology in vehicle logistics.
- Qualifications: Experience in technical account management and understanding of vehicle logistics is essential.
The predicted salary is between 36000 - 60000 £ per year.
This isn’t your average Customer Success or Account Manager role. DeGould is looking for a proactive and commercially minded Technical Account Manager, who will manage each customer’s transition from prospective customer to active users of the Company’s products, and ultimately be responsible for fostering an environment that enables future growth opportunities.
It will require an individual who has the aptitude to not only understand a complex and technical product but be able to communicate its value to customers well, whilst combining gravitas and experience to manage the relationships and turning the relationships into future growth opportunities and ultimately building lasting relationships with our customers. The candidate must have strong knowledge and understanding of Finished Vehicle Logistics, gained either through direct involvement in the process or through working with customers in this area.
Duties and Responsibilities
- Customer Onboarding and Engagement; guide customers through the entire lifecycle, from prospecting to becoming active users of the company’s products. Ensuring customers see value from the start is a priority.
- Driving Growth Opportunities; a proactive approach to identifying and nurturing growth opportunities within customer accounts. You’ll not only maintain but expand these relationships to drive revenue.
- Technical Aptitude; comfortable understanding and communicating the value of a complex, technical product. Translating technical features into benefits that resonate with customers is essential.
- Relationship Management; ability to combine gravitas and experience in managing customer relationships. This includes fostering an environment for future growth and turning customer interactions into long‑term partnerships, as well as being primary technical and commercial point of contact for a small number of existing OEM customers.
- Commercial Mindset; ability to be a strategic thinker, with a commercially oriented approach to customer management in order to identify potential opportunities and leverage them for business expansion. Accountable for pipeline opportunities and revenue forecasting, along with the maintenance of our CRM.
- Reporting and Insight; ongoing responsibility for routine customer and product reporting and analysis.
- Problem Solving; point of contact for technical issues to ensure the highest level of system performance and uptime.
- Travel; international travel to customer locations.
- Contracts; ability to project manage protracted and complex contractual negotiations, from the development of scope through to quotes and the execution of contracts.
- Execution; work with the Product and Implementation Teams to deliver against scope and ensure customer expectations are aligned with the specification for each product.
- Strategy; actively participate in the development of the Company’s commercial strategy, including value proposition, pricing and adjacent revenue opportunities.
Skills
- A proven business or management skillset within an enterprise service environment.
- Experience and good understanding of vehicle logistics operations.
- Ability to work under pressure in a fast moving, dynamic environment.
- Expertise in developing valued proposition conversations.
- Excellent communication and organisational skills, with the ability to present and influence.
- A background in engineering, or a strong aptitude to understand the technical complexities of the product.
- Experience working as a Technical Account Manager or equivalent position.
- Knowledge of automotive, either OEM or supplier, is a distinct advantage.
- Expertise in developing Land & Expand commercial strategy.
About the Company
DeGould is an exciting, multi‑award‑winning company in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue‑chip corporate clients. As DeGould embarks on an exciting growth phase, the company plans to expand the team, further develop existing products, and explore opportunities for new ones.
Benefits
- Flexible working can be agreed.
- 25 days holiday per annum (excluding bank holidays).
- Life assurance/death in service of 4 times basic salary.
- Additional days holiday for birthday.
- Company sick pay scheme.
- Cycle to work scheme.
- Pension auto enrolment after 3 months service.
- Enhanced maternity, paternity and shared parental leave.
Behaviours
- Empathy – able to put themselves in the shoes of others.
- Creative – open to new ideas and demonstrates good design skills in their work.
- Analytical – capable of working through the detail when required.
- Flexible – thriving in a fast paced, changing and opportunity rich environment.
- Collaborative – enthusiastically works with colleagues and customers alike.
- Dependable – deliver on stakeholder commitments in a timely manner.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Motor Vehicle Manufacturing
Technical Account Manager in Exeter employer: DeGould
Contact Detail:
DeGould Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Exeter
✨Tip Number 1
Get to know the company inside out! Research DeGould's products and their impact on Finished Vehicle Logistics. This will help us tailor our conversations and show that we’re genuinely interested in how we can contribute to their growth.
✨Tip Number 2
Practice your pitch! We need to be able to communicate complex technical features in a way that resonates with customers. Role-play scenarios where we explain the product’s value, focusing on how it solves customer problems.
✨Tip Number 3
Network like a pro! Connect with current employees or industry professionals on LinkedIn. Ask them about their experiences at DeGould and any tips they might have for us. This could give us valuable insights and even referrals!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a thank-you email. It shows our appreciation and keeps us on their radar. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Technical Account Manager in Exeter
Some tips for your application 🫡
Show Your Technical Know-How: Make sure to highlight your understanding of complex technical products in your application. We want to see how you can translate those technical features into benefits that resonate with customers, so don’t hold back!
Demonstrate Your Relationship Management Skills: In your written application, share examples of how you've built and maintained strong customer relationships in the past. We’re looking for someone who can foster long-term partnerships, so let us know how you’ve done this before.
Be Proactive About Growth Opportunities: We love a proactive approach! In your application, mention any experiences where you identified and nurtured growth opportunities within customer accounts. Show us how you can drive revenue and expand relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at DeGould
✨Know Your Product Inside Out
As a Technical Account Manager, you need to understand the complex technical aspects of the product. Make sure you can explain its features and benefits clearly. Prepare to discuss how these features can solve specific customer problems or enhance their operations.
✨Showcase Your Relationship Management Skills
This role is all about building lasting relationships. Be ready to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to turn interactions into long-term partnerships and how you've identified growth opportunities.
✨Demonstrate Your Commercial Mindset
DeGould is looking for someone who can think strategically. Prepare to discuss how you've approached customer management with a commercial lens. Think about times when you've identified potential revenue opportunities and how you leveraged them for business expansion.
✨Prepare for Problem-Solving Scenarios
You’ll be the go-to person for technical issues, so be ready to tackle hypothetical scenarios during the interview. Think about how you would approach common technical challenges and ensure you can communicate your thought process clearly.