At a Glance
- Tasks: Guide customers from prospects to active users, driving growth and managing relationships.
- Company: Join DeGould, a leader in Finished Vehicle Logistics with a focus on innovation.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for international travel and involvement in strategic company initiatives.
- Why this job: Make a real impact by fostering customer relationships and driving business growth.
- Qualifications: Experience in vehicle logistics and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
This isn’t your average Customer Success or Account Manager role. DeGould is looking for a proactive and commercially minded Technical Account Manager, who will manage each customer’s transition from prospective customer to active users of the Company’s products, and ultimately be responsible for fostering an environment that enables future growth opportunities.
The candidate must have strong knowledge and understanding of Finished Vehicle Logistics, gained either through direct involvement in the process or through working with customers in this area.
Duties and Responsibilities:
- Customer Onboarding and Engagement; guide customers through the entire lifecycle, from prospecting to becoming active users of the company’s products. Ensuring customers see value from the start is a priority.
- Driving Growth Opportunities; a proactive approach to identifying and nurturing growth opportunities within customer accounts. You’ll not only maintain but expand these relationships to drive revenue.
- Technical Aptitude; comfortable understanding and communicating the value of a complex, technical product. Translating technical features into benefits that resonate with customers is essential.
- Relationship Management; ability to combine gravitas and experience in managing customer relationships. This includes fostering an environment for future growth and turning customer interactions into long-term partnerships, as well as being primary technical and commercial point of contact for a small number of existing OEM customers.
- Commercial Mindset; ability to be a strategic thinker, with a commercially oriented approach to customer management in order to identify potential opportunities and leverage them for business expansion. Accountable for pipeline opportunities and revenue forecasting, along with the maintenance of our CRM.
- Reporting and Insight; ongoing responsibility for routine customer and product reporting and analysis.
- Problem Solving; point of contact for technical issues to ensure the highest level of system performance and uptime.
- Travel; International travel to customer locations.
- Contracts; ability to project manage protracted and complex contractual negotiations, from the development of scope through to quotes and the execution of contracts.
- Execution; work with the Product and Implementation Teams to deliver against scope and ensure customer expectations are aligned with the specification for each product.
- Strategy; Actively participate in the development of the Company’s commercial strategy, including value proposition, pricing and adjacent revenue opportunities.
Skills:
- A proven business or management skillset within an enterprise service environment.
- Experience and good understanding of vehicle logistics operations.
- Ability to work under pressure in a fast moving, dynamic environment.
- Expertise in developing valued proposition conversations.
- Excellent communication and organisational skills, with the ability to present and influence.
- A background in engineering, or a strong aptitude to understand the technical complexities of the product.
- Experience working as a Technical Account Manager or equivalent position.
- Knowledge of automotive, either OEM or supplier, is a distinct advantage.
Technical Account Manager in Devon employer: DeGould
DeGould is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for IT Support Engineers who thrive in fast-paced settings. With a strong emphasis on employee growth, competitive benefits such as generous holiday allowances, health insurance, and flexible working arrangements, DeGould ensures that its team members are well-supported both personally and professionally. Join us to be part of a technology-driven company that values innovation and teamwork, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Devon
✨Tip Number 1
Get to know the company inside out! Research DeGould's products and their impact on Finished Vehicle Logistics. This will help you speak confidently about how you can add value during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle customer onboarding and growth opportunities. Use real-life examples to showcase your problem-solving skills and technical aptitude.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your enthusiasm for the role. It shows you're proactive and keeps you top of mind for the hiring team.
We think you need these skills to ace Technical Account Manager in Devon
Some tips for your application 🫡
Show Your Technical Side:Make sure to highlight your technical aptitude in your application. We want to see how you can communicate complex product features and their benefits clearly. Use examples from your past experiences to demonstrate this skill.
Focus on Relationship Management:Since this role is all about building lasting relationships, share specific instances where you've successfully managed customer relationships. We love seeing how you've turned interactions into growth opportunities!
Be Commercially Minded:We’re looking for someone with a commercial mindset, so don’t shy away from discussing your strategic thinking. Talk about how you've identified and leveraged opportunities in previous roles to drive revenue.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DeGould
✨Know Your Product Inside Out
Make sure you have a solid understanding of the technical aspects of the products you'll be managing. Be prepared to explain how these features translate into benefits for customers. This will show that you can communicate value effectively, which is crucial for a Technical Account Manager.
✨Showcase Your Relationship Management Skills
Be ready to discuss your experience in building and maintaining customer relationships. Share specific examples of how you've turned interactions into long-term partnerships. This will demonstrate your ability to foster an environment for growth and manage customer expectations.
✨Demonstrate Your Commercial Mindset
Prepare to talk about how you've identified and nurtured growth opportunities in previous roles. Highlight any strategic thinking you've applied to customer management, as this aligns with the commercial focus of the role. Think of examples where your proactive approach led to revenue growth.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you've handled technical issues in the past. Be ready to discuss specific challenges you've faced and how you resolved them. This will showcase your problem-solving skills and your ability to ensure high system performance and uptime for customers.
