At a Glance
- Tasks: Manage IT support requests and troubleshoot technical issues in a fast-paced environment.
- Company: Join DeGould, a leader in automotive vehicle inspection technology.
- Benefits: Enjoy 25 days holiday, health insurance, and a cycle to work scheme.
- Other info: Flexible work culture with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Experience with Office365, troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries, speaking with other team members, advising on issues, root cause analysis, making data led decisions, and improving efficiency on an ongoing basis.
Key Responsibilities:
- Manage and take ownership of support requests, issues, incidents, and defects across shared company applications.
- Excellent problem solving and troubleshooting skills.
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes.
Skills & Experience:
- Office365 including Active Directory/Entra.
- Atlassian (Jira, Confluence, Service Desk).
- Windows, Mac and Linux experience.
- Basic knowledge of computer networking: VPN, VLANs, LACP and firewall management.
- Proxmox.
- Apple Business Manager.
- Rustdesk.
Behaviours:
- Leadership – leads by example through their own behaviour.
- Creative – open to new ideas and unafraid to try new approaches.
- Analytical – capable of working through detail and uses data in decision making.
- Flexibility – thriving in a fast paced, changing and opportunity rich environment.
- Collaborative – enthusiastically works with colleagues and customers alike.
- Dependable – deliver on stakeholder commitments in a timely manner.
Competitive salary and benefits include:
- 25 days holiday per annum (excluding bank holidays).
- Additional days holiday for birthday.
- Cycle to work scheme.
- Enhanced maternity, paternity and shared parental leave.
- Health insurance with Vitality for employee, spouse and children.
IT Support Engineer in Exeter employer: DeGould, Ltd.
DeGould Ltd is an excellent employer for IT Support Engineers, offering a dynamic work environment that thrives on innovation and collaboration. With flexible hours and a strong emphasis on employee growth, you will have the opportunity to enhance your skills while contributing to a team that values clear communication and knowledge sharing. Join us in a fast-paced tech setting where your contributions directly impact efficiency and success.
