At a Glance
- Tasks: Manage IT support requests and troubleshoot technical issues in a fast-paced environment.
- Company: Join DeGould, a leader in automotive vehicle inspection technology.
- Benefits: Enjoy 25 days holiday, health insurance, and a cycle to work scheme.
- Other info: Flexible work culture with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Experience with Office365, troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non‑technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries, speaking with other team members, advising on issues, root cause analysis, making data led decisions, and improving efficiency on an ongoing basis.
Key Responsibilities:
- Manage and take ownership of support requests, issues, incidents, and defects across shared company applications.
- Excellent problem solving and troubleshooting skills.
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes.
Skills & Experience:
- Office365 including Active Directory/Entra.
- Atlassian (Jira, Confluence, Service Desk).
- Windows, Mac and Linux experience.
- Basic knowledge of computer networking: VPN, VLANs, LACP and firewall management.
- Proxmox.
- Apple Business Manager.
- Rustdesk.
Behaviours:
- Leadership – leads by example through their own behaviour.
- Creative – open to new ideas and unafraid to try new approaches.
- Analytical – capable of working through detail and uses data in decision making.
- Flexibility – thriving in a fast paced, changing and opportunity rich environment.
- Collaborative – enthusiastically works with colleagues and customers alike.
- Dependable – deliver on stakeholder commitments in a timely manner.
Competitive salary and benefits include:
- 25 days holiday per annum (excluding bank holidays).
- Additional days holiday for birthday.
- Cycle to work scheme.
- Enhanced maternity, paternity and shared parental leave.
- Health insurance with Vitality for employee, spouse and children.
IT Support Engineer in Exeter employer: DeGould, Ltd.
DeGould is an exceptional employer that fosters a dynamic and collaborative work culture, ideal for IT Support Engineers who thrive in fast-paced environments. With a commitment to employee growth, we offer competitive salaries, generous holiday allowances, and comprehensive health insurance, ensuring our team members feel valued and supported. Join us in our mission to set the standard for new vehicle inspection in the automotive sector, where your passion for technology can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DeGould, Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DeGould, Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DeGould, Ltd.!
✨Direct Apply to DeGould, Ltd.
Let's not forget to apply directly through the DeGould, Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DeGould, Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DeGould, Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DeGould, Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
