At a Glance
- Tasks: Provide top-notch IT support and solve technical issues for a dynamic team.
- Company: Join DeGould, a fast-paced tech company passionate about innovation.
- Benefits: Enjoy 25 days holiday, health insurance, flexible working, and more!
- Other info: Great opportunities for growth in a collaborative environment.
- Why this job: Make a real impact by improving efficiency and supporting your colleagues.
- Qualifications: Experience with Office 365, troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Your mission
De Gould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues.
You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation.
You will be responsible for all technical enquiries.
Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.
Duties & Responsibilities
- Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
- Excellent problem solving and trouble shooting skills
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
- Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes
Required Skills
- Office 365 including Active Directory/Entra
- Atlassian (Jira, Confluence, Service Desk)
- Windows, Mac and Linux experience
- Basic knowledge of computer networking
Desirable Skills
- VPN, VLANs, LACP and firewall management
- Unifi network hardware
- Proxmox
- Apple Business Manager
- Rustdesk
Why us?
Competitive salary and benefits including
- 25 days holiday per annum (excluding bank holidays).
- Additional days holiday for birthday.
- Company sick pay scheme.
- Cycle to work scheme.
- Enhanced maternity, paternity and shared parental leave.
- Health insurance with Vitality for employee, spouse and children.
- Life Insurance/Death in Service.
- Flexible working can be agreed.
- #J-18808-Ljbffr
IT Support Engineer in Exeter employer: DeGould Limited
DeGould is an exceptional employer that fosters a dynamic and collaborative work environment, perfect for IT Support Engineers eager to grow their skills in a fast-paced setting. With a strong emphasis on employee well-being, we offer competitive salaries, generous holiday allowances, and comprehensive health benefits, ensuring our team members feel valued and supported. Our commitment to professional development and flexible working arrangements makes DeGould an attractive choice for those seeking meaningful and rewarding employment in the tech industry.
