At a Glance
- Tasks: Support customers in German and English, manage orders, and solve problems in a dynamic environment.
- Company: Join a vibrant team in an international setting with real responsibilities.
- Benefits: Part-time hours, consistent schedule, and exposure to global customers.
- Other info: Enjoy varied tasks without the monotony of typical customer service roles.
- Why this job: Gain valuable experience in customer service, logistics, and operations while working with a supportive team.
- Qualifications: Fluent in German and English, with customer service experience and strong organisational skills.
The predicted salary is between 22000 - 22000 £ per year.
Location: Milton Keynes, UK or Neu-Ulm, Germany (Office-Based)
Salary: £22,000 per annum
Hours: Monday‑Friday | 11:00am – 4:00pm (25 hours per week)
Type: Permanent
If you’re fluent in German and English and tired of roles where “customer service” means answering the same three emails all day, this one might actually keep your brain switched on. You’ll be working in a fast‑paced, international environment, supporting customers across the UK and Central Europe — managing orders, solving problems, and keeping everything moving when others inevitably drop the ball.
What You’ll Be Doing
- Handling customer enquiries via phone and email (in German & English)
- Processing sales orders accurately and efficiently
- Coordinating with purchasing, logistics, and freight partners
- Preparing export and shipping documentation
- Managing queries through CRM systems (HubSpot)
- Tracking orders and ensuring on‑time delivery with correct paperwork
What You’ll Bring
- Experience in customer service, coordination, or order processing
- Fluent German and English (non‑negotiable)
- Strong attention to detail (because mistakes here actually matter)
- Solid organisational and communication skills
- Ability to stay calm in a busy, fast‑moving environment
- CRM experience (HubSpot ideal, but not essential)
What’s on Offer
- Part‑time hours (25 per week) – consistent schedule, no guesswork
- Exposure to an international customer base
- A supportive, team‑focused environment
- Varied day‑to‑day work (no robotic repetition)
- Opportunity to build experience in logistics, export, and operations
Why This Role?
- Genuine international exposure (not just a buzzword)
- Develop skills across customer service, logistics, and operations
- Ideal for someone who wants structured hours with responsibility
- Work in a team where things actually need to get done properly
Interested? If you speak fluent German, enjoy keeping things organised, and don’t panic when multiple tasks hit at once, this role will suit you nicely.
German Customer Service employer: DeFinitive
Definitive is an excellent employer for those seeking a dynamic and rewarding role in SAP development. With a focus on international projects, employees benefit from a competitive day rate, flexible remote work options, and opportunities for professional growth within a supportive team culture. The chance to engage with global manufacturing environments and occasional site visits in Herefordshire and Europe adds unique value to the experience.
StudySmarter Expert Advice🤫
We think this is how you could land German Customer Service
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like DeFinitive and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at DeFinitive and let us see your personality shine through!
We think you need these skills to ace German Customer Service
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and DeFinitive.
Get Familiar with Our Brand:Before applying, take some time to learn about DeFinitive and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at DeFinitive
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress DeFinitive.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which DeFinitive will surely appreciate.
