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- Tasks: Assist customers, manage stock, and maintain a welcoming store environment.
- Company: Southern Co-op, a community-focused retail company.
- Benefits: 31 days annual leave, healthcare plans, discounts, and career growth opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Good communication skills and a positive attitude; experience is a plus but not required.
- Other info: Join a supportive team and engage in local community activities.
The predicted salary is between 18000 - 24000 £ per year.
We’re looking for a Customer Service Assistant who can make a real difference in their local community.
Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.
What we’re looking for
We’re offering an exciting and varied customer service role within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll have good communication skills and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:
- Helping customers with queries and requests
- Merchandising stock, ensuring great availability for our customers
- Assisting with stock control and replenishment
- Working on the checkout serving customers
- Helping keep the store clean, tidy, and safe
- Maintain a high standard of customer service at all times
Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, company bonus, and much more.
We want to put U in Southern Co-op — start your new career now.
Customer Service Assistant in Southampton employer: DeFi Planet
Contact Detail:
DeFi Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Southampton
✨Tip Number 1
Get to know the company! Research Southern Co-op and understand their values and community involvement. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to engage with customers daily. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation with a positive attitude.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or get involved in community activities, jump on it. This shows your commitment to the local area and aligns perfectly with what Southern Co-op is looking for in their team members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Southern Co-op.
We think you need these skills to ace Customer Service Assistant in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your enthusiasm for customer service and community involvement.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like teamwork and communication skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at DeFi Planet
✨Know the Company
Before your interview, take some time to research Southern Co-op. Understand their values, community involvement, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or worked as part of a team. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Community Spirit
Southern Co-op values community engagement, so think about how you can contribute beyond just your job role. Be ready to discuss any volunteering or community activities you've been involved in, and express your enthusiasm for getting involved in local initiatives.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that reflect your interest in the role and the company, such as opportunities for career growth or how they support their employees in community activities. This shows you're serious about making a difference.
