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- Tasks: Assist customers, manage stock, and maintain a welcoming store environment.
- Company: Southern Co-op, a community-focused retail company.
- Benefits: 20% discount, 31 days leave, healthcare plans, and career growth opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not required.
- Other info: Join a supportive team with plenty of opportunities for personal development.
The predicted salary is between 10 - 13 £ per hour.
We’re looking for a Customer Service Assistant who can make a real difference in their local community.
Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.
We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:
- Helping customers with queries and requests
- Merchandising stock, ensuring great availability for our customers
- Assisting with stock control and replenishment
- Working on the checkout serving customers
- Helping keep the store clean, tidy and safe
- Maintaining a high standard of customer service at all times
Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
We want to put U in Southern Co-op — start your new career now.
Customer Service Assistant in Fareham employer: DeFi Planet
Contact Detail:
DeFi Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Fareham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Co-op. Understand their values and community involvement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to chat with all sorts of people. Try role-playing common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Share your passion for customer service and how you love being involved in your local community. It’ll make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Assistant in Fareham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and community involvement. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like communication skills and teamwork. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences — it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate — just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at DeFi Planet
✨Know the Company
Before your interview, take some time to research Southern Co-op. Understand their values, community involvement, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Prepare examples from your past experiences where you successfully interacted with customers or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Community Spirit
Southern Co-op values community engagement, so think about how you can contribute beyond just your job role. Be ready to discuss any volunteering or community activities you've been involved in, as this aligns perfectly with their ethos.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or community initiatives. This shows that you're proactive and genuinely interested in how you can make a difference.
