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- Tasks: Engage with customers, assist with queries, and maintain store standards.
- Company: Join Southern Co-op, a community-focused retail company.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and career growth opportunities.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great communication skills and a positive attitude; experience is a plus but not required.
- Other info: Be part of a supportive team with plenty of opportunities to get involved.
The predicted salary is between 10 - 13 £ per hour.
We’re looking for a Customer Service Assistant who can make a real difference in their local community.
Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.
We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:
- Helping customers with queries and requests
- Merchandising stock, ensuring great availability for our customers
- Assisting with stock control and replenishment
- Working on the checkout serving customers
- Helping keep the store clean, tidy and safe
- Maintaining a high standard of customer service at all times
Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
We want to put U in Southern Co-op — start your new career now.
Customer Service Assistant in Basingstoke employer: DeFi Planet
Contact Detail:
DeFi Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Co-op. Understand their values and community involvement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to chat with all sorts of people. Try role-playing common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Share your passion for customer service and how you love engaging with your local community. It’ll make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Assistant in Basingstoke
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and community involvement.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Assistant. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and team spirit.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your sentences are easy to read and get straight to the good stuff about why you’d be a great fit for us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at DeFi Planet
✨Know the Company
Before your interview, take some time to research Southern Co-op. Understand their values, community involvement, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. During the interview, practice clear and friendly communication. Share examples of how you've successfully interacted with customers or resolved issues in the past. This will demonstrate that you have the right attitude for the role.
✨Emphasise Teamwork
Southern Co-op values great team players. Be prepared to discuss your experiences working in teams, whether in previous jobs, school projects, or community activities. Highlight how you contribute positively to a team environment and support your colleagues.
✨Be Ready to Discuss Community Engagement
Since the role involves engaging with the local community, think about ways you've been involved in community activities or how you plan to get involved if hired. Showing enthusiasm for community service can set you apart as a candidate who truly embodies the spirit of Southern Co-op.
