At a Glance
- Tasks: Lead and optimise service delivery in a complex, multi-stakeholder programme.
- Company: Join a leading defence organisation committed to excellence.
- Benefits: Full-time role with competitive salary and career advancement opportunities.
- Other info: Dynamic work environment with a focus on governance and performance.
- Why this job: Make a real impact in a highly regulated environment while developing your leadership skills.
- Qualifications: Experience in ITIL service delivery and stakeholder management required.
The predicted salary is between 50000 - 60000 £ per year.
Defence is hiring a Facilitation and Administration Service Lead based in Warminster, Wiltshire, South West, UK. This is a Full time opportunity. We're seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment.
Key Responsibilities
- Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs
- Own governance frameworks, reporting cycles, and senior stakeholder engagement
- Manage and maintain...
ITIL Service Delivery Lead - Governance & Stakeholders in Warminster employer: Defence
Defence is an exceptional employer, offering a dynamic work environment in Warminster, Wiltshire, where you can thrive in a highly regulated setting while leading ITIL-aligned service delivery. With a strong focus on employee growth and development, we provide comprehensive training opportunities and foster a collaborative culture that values innovation and excellence. Join us to make a meaningful impact within a multi-stakeholder programme and enjoy the unique advantages of working in a sector dedicated to national security.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Service Delivery Lead - Governance & Stakeholders in Warminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience, especially in ITIL service delivery and stakeholder management.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Focus on showcasing your leadership skills and how you've driven performance against SLAs/KPIs in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ITIL Service Delivery Lead - Governance & Stakeholders in Warminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of ITIL Service Delivery Lead. Highlight your experience with governance frameworks and stakeholder engagement, as these are key for us in this position.
Showcase Relevant Experience:When writing your cover letter, focus on your past experiences that align with managing end-to-end services in complex environments. We want to see how you've driven performance against SLAs and KPIs.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Defence
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially around service delivery and governance frameworks. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the key responsibilities outlined in the job description.
✨Prepare for Stakeholder Scenarios
Think about your experiences managing stakeholders in complex environments. Prepare specific examples that demonstrate your ability to engage with senior stakeholders and drive performance against SLAs/KPIs. This will help you stand out as someone who can navigate the multi-stakeholder programme effectively.
✨Showcase Your Leadership Skills
As a Service Lead, you'll need to demonstrate strong leadership capabilities. Be prepared to discuss how you've led teams or projects in the past, particularly in regulated environments. Highlight any challenges you faced and how you overcame them to optimise service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the team faces or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
