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- Tasks: Lead and optimise facilitation and admin services in a complex programme.
- Company: Join a dynamic team in a highly regulated environment.
- Benefits: Competitive salary, private healthcare, flexible working, and 25+ days leave.
- Other info: Great opportunity for career growth and ongoing professional development.
- Why this job: Make a real impact by driving continuous improvement and leading high-performing teams.
- Qualifications: Experience in service delivery and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
We're seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment.
Key Responsibilities
- Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs
- Own governance frameworks, reporting cycles, and senior stakeholder engagement
- Manage and mature RAID processes (risks, assumptions, issues, dependencies) incl. tracking, mitigation and reporting
- Drive continuous improvement using Lean / Six Sigma methodologies
- Optimise workflows and introduce automation to improve efficiency
- Lead and develop high-performing facilitation and admin teams
Tools & Environment
- ServiceNow (service management)
- MS365 (SharePoint, Teams, Excel)
- Power BI (dashboards & reporting)
- Jira / Confluence (workflow & knowledge management)
- Structured governance frameworks and automation tooling
Experience Required
- Service delivery leadership within defence, engineering, or regulated environments
- Strong governance, reporting and RAID management experience
- Proven stakeholder engagement across complex programmes
- Continuous improvement / operational excellence focus
- Experience working in secure, structured delivery environments
Benefits
- Competitive salary + performance bonus
- Private healthcare + enhanced pension
- Flexible working arrangements (hybrid model)
- Ongoing professional development & training (incl. certifications)
- 25+ days annual leave + bank holidays
- Life assurance & wellbeing support
An excellent opportunity for a senior operational leader who can bring structure, rigour and continuous improvement to a high-impact environment.
Facilitation and Administration Service Lead in Warminster employer: Defence
Contact Detail:
Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilitation and Administration Service Lead in Warminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Lead role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL and Lean/Six Sigma knowledge. Be ready to discuss how you've driven performance against SLAs/KPIs in past roles. We want you to shine when it comes to showcasing your governance and reporting skills!
✨Tip Number 3
Don’t forget to leverage our website for job applications! It’s super easy to apply directly through us, and we can help you stand out from the crowd with tailored resources and tips.
✨Tip Number 4
Showcase your experience with tools like ServiceNow and Power BI during interviews. Highlight specific examples of how you've used these tools to optimise workflows and improve efficiency. This will demonstrate your hands-on expertise and make you a strong candidate!
We think you need these skills to ace Facilitation and Administration Service Lead in Warminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in service delivery leadership and governance frameworks, as these are key for us. Use specific examples that showcase your skills in managing complex programmes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Facilitation and Administration Service Lead role. Mention your experience with Lean/Six Sigma methodologies and how you’ve driven continuous improvement in past roles.
Showcase Your Stakeholder Engagement Skills: We want to see how you've successfully engaged with senior stakeholders in previous positions. Include examples of how you’ve managed relationships and communicated effectively within complex environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Defence
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL principles and how they apply to service delivery. Be ready to discuss specific examples of how you've driven performance against SLAs and KPIs in your previous roles.
✨Master the Art of Stakeholder Engagement
Prepare to talk about your experience with senior stakeholders. Think of instances where you successfully managed expectations or resolved conflicts, as this will show your ability to navigate complex programmes.
✨Showcase Your Continuous Improvement Mindset
Be ready to share examples of how you've implemented Lean or Six Sigma methodologies in past roles. Highlight any specific improvements you've made to workflows or processes that led to increased efficiency.
✨Familiarise Yourself with the Tools
Since the role involves tools like ServiceNow, MS365, and Power BI, make sure you know your way around them. If you can, prepare a few insights or reports you've created using these tools to demonstrate your proficiency.