Through Life Support Coordinator

Working: The role does require individuals to be onsite fulltime but does offer flexible working hours (with NO CORE HOURS)
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We are looking for a proactive and technically adept individual to join our experienced, multi-disciplinary team in a key customer-facing role.
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As the Through Life Support Coordinator, you will be the primary interface between our customers and the business, you will play a critical part in ensuring successful project delivery-balancing customer requirements with internal capabilities.
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Key responsibilities

• To be the primary customer contact for assigned projects, ensuring achievement of customer requirements along with meeting the business goals of schedule, quality and cost.
• Define and develop solutions that meet the customers\’ needs (technical, cost, schedule, quality), providing technical and commercial justification and securing agreement from internal and external stakeholders for the appropriate outcomes with commercial agreement for delivery.
• Identify and secure the requirements across the business to successfully execute projects, liaising with the appropriate direct and indirect teams regarding resources and the Supply Chain department with regards to materials.
• Provide an interface between the customer, department and operations teams, ensuring a timely flow of accurate information (technical, cost, schedule, quality) in all directions, to enable effective delivery of customer needs with minimum disruption and impact.
• Deliver performance against agreed plans, identifying corrective actions as appropriate to ensure that cost, schedule, performance and any identified risks are managed to ensure that customer satisfaction is met, and communicating project status by preparing and presenting regular reports to key stakeholders both internally and externally.
• Create and grow a collaborative and synergistic relationship with assigned customers, identifying and maximising opportunities to grow the relationship and win new or follow-on business.
• Support the team by communicating a shared vision and creating a team environment that encourages people to support each other in working towards a common objective.
• Carry out any other duties as reasonably required by Management.

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Qualifications / Skills required

• Experience within a manufacturing, operational project delivery or Through Life Support environment, with knowledge and practical experience of best practice Through Life Support Management techniques in a comparable role preferred.
• Ability to build effective relationships with both internal and external customers and key stakeholders and contribute effectively to a team and consistently promote teamwork.
• Ability to communicate effectively, both verbally and in writing with personnel at all levels of an organisation and liaise with both internal and external customers and key stakeholders.
• Ability to work on own initiative with a high level of self-motivation, possessing the skills and ability to deal with ambiguity, changing priorities and conflicting requirements.
• Excellent organisational skills, with the ability to effectively plan and prioritise workload. Strong project delivery skills, with excellent attention to detail and the ability to motivate and influence others to work to deadlines.
• Awareness and understanding of Health and Safety requirements and legislation.
• PC literate in Microsoft Office (Outlook, Word, Excel, Powerpoint) and Atlassian (JIRA, Confluence).
• Educated to a minimum of HND level or equivalent in a relevant subject (electronics, electrics, mechanical).
• Driving license required with travel to alternative locations in the UK and abroad to undertake occasional off-site activities required.

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Desirable:

• Experience in the Defence / Aerospace or safety regulated environment would be advantageous
• Experience in the Naval / Maritime domain would be advantageous.

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Even If you feel like you don\’t meet every qualification, we encourage you to reach out an apply.
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Some company benefits are:

• Flexible working hours with no core working hours
• Manage your hours over a month
• Annual bonus
• Casual dress
• 25 days holiday
• Christmas shut down.
• Option to buy or sell holiday.
• Option to purchase private health care, dental, critical illness etc via salary sacrifice.
• Reward hub – discounts at over 200 online stores
• 4 x annual salary life cover
• Yearly salary reviews

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