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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring projects run smoothly and meet their needs.
- Company: Join a dynamic team in a leading company focused on innovative project delivery.
- Benefits: Enjoy flexible hours, casual dress, annual bonuses, and discounts at over 200 online stores.
- Why this job: Make a real impact by connecting with customers and driving successful project outcomes.
- Qualifications: HND or equivalent in a relevant subject; experience in project delivery is a plus.
- Other info: Travel may be required for off-site activities; we encourage all applicants to apply!
The predicted salary is between 36000 - 60000 £ per year.
Working: The role does require individuals to be onsite fulltime but does offer flexible working hours (with NO CORE HOURS)
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We are looking for a proactive and technically adept individual to join our experienced, multi-disciplinary team in a key customer-facing role.
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As the Through Life Support Coordinator, you will be the primary interface between our customers and the business, you will play a critical part in ensuring successful project delivery-balancing customer requirements with internal capabilities.
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Key responsibilities
- To be the primary customer contact for assigned projects, ensuring achievement of customer requirements along with meeting the business goals of schedule, quality and cost.
- Define and develop solutions that meet the customers\’ needs (technical, cost, schedule, quality), providing technical and commercial justification and securing agreement from internal and external stakeholders for the appropriate outcomes with commercial agreement for delivery.
- Identify and secure the requirements across the business to successfully execute projects, liaising with the appropriate direct and indirect teams regarding resources and the Supply Chain department with regards to materials.
- Provide an interface between the customer, department and operations teams, ensuring a timely flow of accurate information (technical, cost, schedule, quality) in all directions, to enable effective delivery of customer needs with minimum disruption and impact.
- Deliver performance against agreed plans, identifying corrective actions as appropriate to ensure that cost, schedule, performance and any identified risks are managed to ensure that customer satisfaction is met, and communicating project status by preparing and presenting regular reports to key stakeholders both internally and externally.
- Create and grow a collaborative and synergistic relationship with assigned customers, identifying and maximising opportunities to grow the relationship and win new or follow-on business.
- Support the team by communicating a shared vision and creating a team environment that encourages people to support each other in working towards a common objective.
- Carry out any other duties as reasonably required by Management.
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Qualifications / Skills required
- Experience within a manufacturing, operational project delivery or Through Life Support environment, with knowledge and practical experience of best practice Through Life Support Management techniques in a comparable role preferred.
- Ability to build effective relationships with both internal and external customers and key stakeholders and contribute effectively to a team and consistently promote teamwork.
- Ability to communicate effectively, both verbally and in writing with personnel at all levels of an organisation and liaise with both internal and external customers and key stakeholders.
- Ability to work on own initiative with a high level of self-motivation, possessing the skills and ability to deal with ambiguity, changing priorities and conflicting requirements.
- Excellent organisational skills, with the ability to effectively plan and prioritise workload. Strong project delivery skills, with excellent attention to detail and the ability to motivate and influence others to work to deadlines.
- Awareness and understanding of Health and Safety requirements and legislation.
- PC literate in Microsoft Office (Outlook, Word, Excel, Powerpoint) and Atlassian (JIRA, Confluence).
- Educated to a minimum of HND level or equivalent in a relevant subject (electronics, electrics, mechanical).
- Driving license required with travel to alternative locations in the UK and abroad to undertake occasional off-site activities required.
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Desirable:
- Experience in the Defence / Aerospace or safety regulated environment would be advantageous
- Experience in the Naval / Maritime domain would be advantageous.
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Even If you feel like you don\’t meet every qualification, we encourage you to reach out an apply.
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Some company benefits are:
- Flexible working hours with no core working hours
- Manage your hours over a month
- Annual bonus
- Casual dress
- 25 days holiday
- Christmas shut down.
- Option to buy or sell holiday.
- Option to purchase private health care, dental, critical illness etc via salary sacrifice.
- Reward hub – discounts at over 200 online stores
- 4 x annual salary life cover
- Yearly salary reviews
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Through Life Support Coordinator employer: Defence
Contact Detail:
Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Through Life Support Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Through Life Support Coordinator role. Understanding the nuances of project delivery and customer relationship management will help you articulate your relevant experiences during discussions.
✨Tip Number 2
Network with professionals in the Defence or Aerospace sectors. Engaging with individuals who have experience in similar roles can provide insights into the industry and may lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or customer relationships in the past. Highlighting your ability to balance customer needs with business goals will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your technical skills and familiarity with tools like Microsoft Office and Atlassian products. Being able to discuss your proficiency with these tools can set you apart, especially since they are integral to the role.
We think you need these skills to ace Through Life Support Coordinator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Through Life Support Coordinator position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in project delivery, customer relations, and any specific skills mentioned in the job description, such as knowledge of Through Life Support Management techniques or experience in the Defence/Aerospace sector.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Use specific examples from your past experiences that demonstrate your ability to meet customer needs and manage projects effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of Through Life Support Coordinator.
How to prepare for a job interview at Defence
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Through Life Support Coordinator. Familiarise yourself with project delivery processes and how to balance customer needs with internal capabilities. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since this role involves being the primary interface between customers and the business, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated with stakeholders in the past, both verbally and in writing, to ensure successful project outcomes.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to identify and secure requirements across teams or resolve conflicts. Show how you can think on your feet and adapt to changing priorities, as this is key in a dynamic environment like this one.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions about the company culture, team dynamics, and specific projects you might be involved in. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
