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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring projects run smoothly and meet their needs.
- Company: Join a dynamic team in a leading company focused on innovative project delivery.
- Benefits: Enjoy flexible hours, casual dress, annual bonuses, and discounts at over 200 online stores.
- Why this job: Make a real impact by connecting customers with solutions while growing your skills in a supportive environment.
- Qualifications: Ideal candidates have experience in project delivery and strong communication skills; HND or equivalent required.
- Other info: Travel may be required for off-site activities; we encourage all to apply, even if you don't meet every qualification.
The predicted salary is between 36000 - 60000 £ per year.
Working: The role does require individuals to be onsite fulltime but does offer flexible working hours (with NO CORE HOURS)
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We are looking for a proactive and technically adept individual to join our experienced, multi-disciplinary team in a key customer-facing role.
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As the Through Life Support Coordinator, you will be the primary interface between our customers and the business, you will play a critical part in ensuring successful project delivery-balancing customer requirements with internal capabilities.
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Key responsibilities
- To be the primary customer contact for assigned projects, ensuring achievement of customer requirements along with meeting the business goals of schedule, quality and cost.
- Define and develop solutions that meet the customers\’ needs (technical, cost, schedule, quality), providing technical and commercial justification and securing agreement from internal and external stakeholders for the appropriate outcomes with commercial agreement for delivery.
- Identify and secure the requirements across the business to successfully execute projects, liaising with the appropriate direct and indirect teams regarding resources and the Supply Chain department with regards to materials.
- Provide an interface between the customer, department and operations teams, ensuring a timely flow of accurate information (technical, cost, schedule, quality) in all directions, to enable effective delivery of customer needs with minimum disruption and impact.
- Deliver performance against agreed plans, identifying corrective actions as appropriate to ensure that cost, schedule, performance and any identified risks are managed to ensure that customer satisfaction is met, and communicating project status by preparing and presenting regular reports to key stakeholders both internally and externally.
- Create and grow a collaborative and synergistic relationship with assigned customers, identifying and maximising opportunities to grow the relationship and win new or follow-on business.
- Support the team by communicating a shared vision and creating a team environment that encourages people to support each other in working towards a common objective.
- Carry out any other duties as reasonably required by Management.
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Qualifications / Skills required
- Experience within a manufacturing, operational project delivery or Through Life Support environment, with knowledge and practical experience of best practice Through Life Support Management techniques in a comparable role preferred.
- Ability to build effective relationships with both internal and external customers and key stakeholders and contribute effectively to a team and consistently promote teamwork.
- Ability to communicate effectively, both verbally and in writing with personnel at all levels of an organisation and liaise with both internal and external customers and key stakeholders.
- Ability to work on own initiative with a high level of self-motivation, possessing the skills and ability to deal with ambiguity, changing priorities and conflicting requirements.
- Excellent organisational skills, with the ability to effectively plan and prioritise workload. Strong project delivery skills, with excellent attention to detail and the ability to motivate and influence others to work to deadlines.
- Awareness and understanding of Health and Safety requirements and legislation.
- PC literate in Microsoft Office (Outlook, Word, Excel, Powerpoint) and Atlassian (JIRA, Confluence).
- Educated to a minimum of HND level or equivalent in a relevant subject (electronics, electrics, mechanical).
- Driving license required with travel to alternative locations in the UK and abroad to undertake occasional off-site activities required.
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Desirable:
- Experience in the Defence / Aerospace or safety regulated environment would be advantageous
- Experience in the Naval / Maritime domain would be advantageous.
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Even If you feel like you don\’t meet every qualification, we encourage you to reach out an apply.
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Some company benefits are:
- Flexible working hours with no core working hours
- Manage your hours over a month
- Annual bonus
- Casual dress
- 25 days holiday
- Christmas shut down.
- Option to buy or sell holiday.
- Option to purchase private health care, dental, critical illness etc via salary sacrifice.
- Reward hub – discounts at over 200 online stores
- 4 x annual salary life cover
- Yearly salary reviews
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Through Life Support Coordinator employer: Defence
Contact Detail:
Defence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Through Life Support Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Through Life Support Coordinator role. Understanding the balance between customer requirements and internal capabilities is crucial, so think about how your past experiences align with these expectations.
✨Tip Number 2
Network with professionals in the Defence or Aerospace sectors. Engaging with individuals who have experience in similar roles can provide insights into the industry and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your project delivery skills in detail. Be ready to share specific examples of how you've successfully managed projects, met deadlines, and navigated challenges, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Showcase your ability to build relationships by preparing anecdotes that highlight your teamwork and communication skills. This role requires effective collaboration with both customers and internal teams, so illustrating your interpersonal skills will be beneficial.
We think you need these skills to ace Through Life Support Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Through Life Support Coordinator position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in project delivery, customer relations, and any technical skills that match the job requirements. Use specific examples to demonstrate your achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention your proactive approach, ability to build relationships, and any relevant experience in the Defence or Aerospace sectors.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your application reflects your ability to communicate clearly and professionally. Pay attention to grammar and structure in both your CV and cover letter.
How to prepare for a job interview at Defence
✨Understand the Role
Make sure you have a clear understanding of the Through Life Support Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills and experiences. This will help you articulate how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role involves being the primary interface between customers and the business, demonstrate your communication skills during the interview. Be prepared to discuss examples where you've effectively communicated with stakeholders at various levels.
✨Highlight Your Project Delivery Experience
Prepare to discuss your experience in project delivery, especially in manufacturing or operational environments. Share specific examples of how you've managed projects, met deadlines, and ensured customer satisfaction.
✨Emphasise Team Collaboration
The role requires building effective relationships and promoting teamwork. Be ready to talk about instances where you've successfully collaborated with others to achieve common goals, and how you can foster a supportive team environment.
