Ministry of Defence Guard Service - Operations Manager - DE&S Ashchurch

The Ministry of Defence Guard Service (MGS) provides high quality security services at over 170 MOD sites across the United Kingdom. The MGS has guarded the Defence Estate for over 30 years including high profile locations such as MOD Main Building in London, Whitehall and His Majesty's Naval Bases at Portsmouth, Devonport, and the Clyde. We provide access control, military working dogs, control room operations and other security services. We play a vital role supporting the Defence Mission and work to protect the Defence estate and personnel from crime, terrorism, espionage, and sabotage threats. The MGS has over 2,700 employees. MGS Security Officers are often the first point of contact for employees, visitors and contractors on sites and we pride ourselves on our professional, customer-focused culture.

Behind our operational workforce is a range of head office roles which support our security professionals to develop and execute the organisations strategy, managing its budget and resources, leading, and developing our staff, maintaining relationships with stakeholders, monitoring and evaluating our performance and identifying new opportunities. All are working towards our Vision to be recognised as an outstanding provider of security services and our five Values underpinning this Vision include:

• Integrity - Always do the right thing. Respect yourself and others. Treat people fairly.
• Vigilance and Preparedness - Keep careful watch for risks and incidents. Be ready to act.
• Professionalism - Know the job thoroughly. Seek continuous improvement. Maintain high standards.
• Helpfulness - Always be ready to assist people. Leave a lasting positive impression.
• Teamwork - Working with colleagues who are collaborative, respectful, open and trustworthy, who are passionate about excellence and protecting Defence.

There are plenty of opportunities for development, access to funded professional qualifications and specialist training. We are a growing organisation with opportunities to progress your security careers and if you align with our Values, we'd love to hear from you!

The Operations Managers (OMs) main responsibility is to ensure that our security service is running smoothly to allow our operational employees to protect defence and be prepared for security incidents. As an Operational Manager you will manage Security Officer Supervisors ensuring they are supported to undertake the tasks to a high standard. The key duties are as follows:

• Oversee and manage the daily operations of the security team at units, ensuring the correct use of physical and tactical resources to maintain operational preparedness for security incidents in line with local Joint Business Agreements/General Statement of Security Requirements (GSSORs).
• Lead physical security operations and set governance structures to appropriately meet the risk appetite to protect assets and people at sites.
• Build and maintain strong working relationships by liaising with unit customers and Heads of Establishments (HOEs) on a regular basis, ensuring excellent service delivery through pro-active problem solving and agreed prioritisation of tasks.
• Ensure all posts and tasks are risk assessed and all relevant policy and legislation is followed.
• Provide Head Office with data returns when requested regarding staffing levels, personal case work and audits, recording achievements of tasks, overtime, and other operational data.
• Collaborate with other security providers at the unit to provide a high-quality security service.
• Ensure National Security Inspectorate (NSI) compliance at all units within your Area of Responsibility (AOR), auditing paperwork, processes and amending or updating local documents when required.
• Review working patterns/rosters, Joint Business Agreements / General Statement of Security Requirement (GSSORs) and Assignment Instructions on an annual basis.
• Consult with Trade Unions on local changes.
• Act as a role model and actively encourage a positive and inclusive working environment.
• Carry out all MGS/MOD/Management Training including Institution of Occupational Safety and Health (IOSH) to ensure effective understanding and management of Health and Safety within your Area of Responsibility (AOR).

All new starters will participate in a mandatory two-week residential Foundation Course, followed by on-the-job training. Additionally, we offer an annual programme of mandatory online training, along with a dedicated Workforce Development Team to support you with your training needs.

Essential Criteria

• A background, qualification or interest in the delivery of site security and/or can demonstrate experience in delivering customer service.

Working Hours: Mon-Fri, 08:00-16:24

Licences: Full UK Driving Licence

Behaviours: We'll assess you against these behaviours during the selection process: Leadership, Managing a Quality Service, Communicating and Influencing, Delivering at Pace, Making Effective Decisions.

Benefits: Alongside your salary of 30,740, Ministry of Defence contributes 8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Some of the many benefits you will receive include:

• A Civil Service pension with an average employer contribution of 28.97%.
• A generous annual leave allowance.
• Ability to roll over up to 10 days annual leave (Pro-rated to your contracted hours) per year.
• Minimum of 15 Days Special Leave in a rolling 12-month period for volunteer military or emergency service reserve commitments.
• Special Paid Leave for volunteering up to 6 days a year.
• Enhanced maternity, paternity, and adoption leave.
• Employee Assistance Programme to support your wellbeing.
• Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club, Gym and Cafeterias and Shops.
• Entitlement to apply for a Blue Light and Defence Discount Cards.
• Learning and Development Professional and Personal Development of skills.
• Access to thousands of training courses through Civil Service Learning and Defence Learning Environment.
• Ability to obtain industry recognised qualifications supported by MGS.
• Free MGS Security Uniform.

As part of your induction, you will attend a two-week residential Foundation Security Course to support in achieving your objectives to a high standard. One of the elements of the Foundation Course is Emergency First Aid at Work, where you will learn key life skills in emergency first aid.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years.

Successful candidates must undergo a criminal record check and meet the security requirements before they can be appointed. The level of security needed is security check. People working with government assets must complete baseline personnel security standard checks.

This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.