DIO - Business Support Manager

The Technical Services (TS) Business and Programme Support Team provides coherence across our specialist areas. The team is the focal point for customers looking for support from TS, identifying and signposting the most effective route to the assistance sought. This position is demanding and important, necessitating an individual capable of operating efficiently in a high-paced environment with the ability to confidently work independently and prioritise tasks as vital. The TS Business Support Manager will be responsible for ensuring all TS colleagues adhere and conform with all agreed DIO TLB processes and operating procedures, and particularly those which are detailed under the key infrastructure process for: ensuring their senior manager is able to perform their function effectively and efficiently, in the delivery of TS activity assurance, and providing an efficient support service. Key tasks include: Stakeholder Management Identifying and building effective relations internally and externally of TS. Organising, improving and monitoring stakeholder relationships. Collaborate with the lead and the team in maintaining stakeholder information. Day to day collaboration with stakeholders and their teams. Maintain awareness of DIO corporate messaging. Front Door – Support to DIO and wider MOD Act as a lead contact for Project Managers and Subject Matter Experts, with responsibility for co-ordinating feedback and responses. Complete Subject Matter Expert Review Tracker and handle relevant Project folders. Present information using PowerBI. Recruitment Support the Programme Manager in the management of TS recruitment tasks. Assist recruitment line managers with the uploading of job advertisements and serve as a point of contact during the entire recruitment process. Update recruitment trackers and organise the associated folders. Communication and Engagement Lead the team in maintaining communications and engagement information and contracts. Work together with the collective business support team to deliver resource requests and business objectives promoting a one team ethos. Leadership and Management Work with the line manager in leading the team/section and function. Lead in delivering departmental goals. Business Support Lead and maintain the documents register (Asset Register, Business Continuity, Restore). Carry out specific contract business support administration. Compile TS annual assurance reports (2LOD). Lead, maintain and develop SharePoint pages. Lead localised processes, including document management for resource requests from wider departments. Person specification This Business Support Manager works across many different areas of the business, and we are looking for an individual who can demonstrate the following: Essential: Experience of working with a wide range of stakeholders Advanced knowledge of SharePoint Good level of knowledge on Microsoft Excel Desirable: Experience of delivering and improving initiatives supported by data e.g., reporting data and producing communications material Confidence in developing a team, providing training and direction. Behaviours We’ll assess you against these behaviours during the selection process: Delivering at Pace Seeing the Big Picture Changing and Improving Working Together We only ask for evidence of these behaviours on your application form: Delivering at Pace Benefits Alongside your salary of 29,580, Ministry of Defence contributes 8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Highly competitive Pension Scheme with an average employer contribution of 28.97% 25 days annual leave +1 day a year up to 30 days, 8 public holidays per year and a day off for the The Kings birthday Flexible and hybrid working options where role permits Family-friendly policies including- parental leave and adoption leave Learning and development tailored to your role Professional and personal development of skills A culture encouraging inclusion and diversity. Opportunity to join one of our several Diversity and Inclusion Networks. Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments Special paid leave to volunteer up to 6 days per year Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens To learn more about our full range of benefits, view our Candidate Information Guide attached. Employment Hours The post advertised is for 37 hours however the Ministry of Defence offers a range of flexibilities to enable a better work-life balance for employees. Flexible working, Part-time working and Job Share working patterns will be considered. Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ . The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Each element will be scored accordingly, and the successful candidate will be appointed on merit. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. Please provide your evidence for behaviours using the STAR Technique using the attached information on how to apply. Situation: Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand. Where are you? Who was there with you? What had happened? Task: The recruitment panel will want to understand what you tried to achieve from the situation you found yourself in. What was the task that you had to complete and why? What did you have to achieve? Action: What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use I rather than we to explain your actions that lead to the result. Be careful not to take credit for something that you did not do. Result: Dont be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable. What results did the actions produce? What did you achieve through your actions, and did you meet your goals? Was it a successful outcome? If not, what did you learn from the experience? Keep the situation and task parts brief. Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths. When providing your evidence please ensure that you avoid acronyms and company specific jargon. At application you will be assessed against the following: Experience : CV – detailing Job History, Previous Skills and Experience Personal Statement: As part of the application process, you will be asked to provide a Personal Statement of 500 words, the purpose for this, is for you to showcase your relevant skills and experience against the job requirements. The statement is your opportunity to give examples of how you fit the requirements of the role. Behaviours: Delivering at Pace At interview you will be assessed against above, plus the following: Behaviours: Seeing the Big Picture Changing and Improving Working Together Interviews are currently taking place remotely via MS Teams, this will be confirmed with the successful candidates who are invited to an interview. A minimum of 2 full working days notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. To assist with your application please find attached below: DIO Candidate Information Guide DIO Candidate Information Guide – Accessible Version For help and support with your application check out our Civil Service Careers Homepage and the How to apply section We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk . As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .