DIO Regional Delivery Area Manager in Andover

Responsibilities: Act as a key customer interface and Facilities Management subject matter expert across their area of responsibility. Proactively address issues in a timely manner and escalate as appropriate, engaging other parts of DIO as necessary. Ensure provision of a pro-active site presence to develop and maintain effective relationships with all stakeholders. Deliver effective contract management of key suppliers, monitoring performance and escalating or cascading where appropriate. Routinely update senior leadership on key site trends, or potential issues to ensure early identification of risks and/or opportunities. Act as the escalation point for issues raised and facilitate resolutions for significant operational/service delivery issues, using available data to inform decision making. Effectively manage all site risks, ensuring consistent and timely documentation on the SPRITe Risk Register with appropriate mitigation plans in place. Ensure Hard and Soft FM assurance activities are being undertaken to guarantee contracted services are delivered to the KPIs. Provide facilities management expertise to commercial decisions and ensure all required approvals and authorisations are in place prior to additions or changes to the contracts, utilising the appropriate digital and data tools. Provide support where requested to emerging department requirements. Oversee effective and timely delivery of site-specific projects. Regularly review and report on contract deliverables, taking corrective action where necessary to ensure high levels of customer satisfaction are maintained. Provide effective leadership of a regionally dispersed team to deliver a high quality and consistent level of service.

Person specification:

• Effective leadership skills
• Demonstrable Total Facilities Management experience in a technical and complex environment
• Demonstrable experience of risk management
• Demonstrable experience of stakeholder management

Essential Licence: The successful candidate must hold a Full UK Driving Licence as travel between sites is required.

Behaviours: We will assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form: Leadership.

Benefits: Alongside your salary of 61,630, the Ministry of Defence contributes 17,854 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. A Civil Service pension with an employer contribution of 28.97%. The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment; however, some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel.

All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey: We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details: This vacancy is using Success Profiles, and will assess your Behaviours and Experience. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience. Candidates will also be required to provide a Personal Statement (750 words max): At sift, you will be assessed against the following your CV, Personal Statement and the following Behaviour: Leadership. In the event of a high volume of applications, an initial sift will be based on the CV and Personal Statement. Where the required standard for the CV and Personal Statement is met, you will continue to be sifted on the remaining Behaviour which is Leadership; otherwise, your application will be rejected.

At interview, you will be assessed against the following: Behaviours: Communicating and Influencing, Managing a Quality Service, Delivering at Pace. Experience: Career history, Experiences. Presentation: If your application is successful, you will be required to prepare and deliver a presentation for the interview. The subject of the presentation will be provided upon confirmation of your interview. Interviews: A minimum of 2 full working days' notice will be provided for interviews. Interviews will be held in person and the location will be realised if you are successful at sift.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment.

Pre-employment checks will be carried out. Feedback will only be provided if you attend an interview or assessment.

Security: Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting. See our vetting charter.

Nationality requirements: Open to UK nationals only.

Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.

Apply and further information: This vacancy is part of the Great Place to Work for Veterans initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants: Job contact: Name: Gary Burrell Email: gary.burrell239@mod.gov.uk Telephone: 07816371427 Recruitment team Email: DBSCivPers-ResourcingTeam3@mod.gov.uk Further information Your recruiter is Kathryn Hamilton.