DIO Senior Facilities Manager

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.

This is an opportunity for a hardworking and enthusiastic individual in a key customer facing role within the South West Region which requires an ability to deal with sensitive matters and handle the expectations of customers. The job is high profile, exciting, varied and provides an opportunity to improve relationship leadership skills whilst working collaboratively with DIO colleagues, Industry Partners, our Customers and other Stakeholders.

You will work collaboratively with the Industry Partners and the end users, delivering successful outcomes as part of a team enabling DIO to ensure satisfactory outcomes. You will lead your team to deliver but will be expected to actively participate in delivery capability within your delegated powers; this is an exciting role with wide ranging requirements and plenty to engage your interest!

This role plays a significant part in the delivery of services to our customers on a day-to-day and strategic basis focusing on optimising the use of and management of all property, buildings, and workplaces. The role involves leading the operational oversight, delivered either directly or through a third-party supplier partner network, over the whole portfolio.

This role will oversee, deliver, or support all aspects of day-to-day hard & soft FM services, including contract and supplier management, in addition to the planning and delivery of an extensive maintenance/minor works programme acting as the key customer interface across their area/building working in a partnership of delivery through our supplier partner network.

The post advertised is for 37 hours net, however the Ministry of Defence offers a range of flexibility to enable a better work-life balance for employees. Flexible working patterns will be considered.

The objectives of the role cannot be delivered within reduced hours or through job share, the role entails the management of a high volume of complex outputs which will entail a consistent and rapid turnaround for resolutions due to safe and legal compliance and potential risk to lives, the role also includes but is not limited to management of remote work over a wide geographical area and challenging stakeholder management with diverse customers that require access to a single point of contact full time.

As the Senior Estate Facilities Manager, you will manage and develop your team; working with them to assure compliance relating to policy, instructions and guidance. Taking action to improve compliance, operational efficiency and the policy framework. Recording and managing risks and issues up the Governance chain regularly collaborating closely with assurance, DIO/IP teams.

Lead & Manage a team of Estate Facility Managers. Providing motivation, engagement and support; recognising the contribution that individuals make to DIO and encouraging a working culture which promotes a healthy, safe and inclusive environment, prioritises people's development and supports smarter ways of working.

Strive to build strong collaborative, professional working relationships both within your team, with other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.

Proactively lead all work tasks through clear and effective direction, delegation and sound decision making. Supporting and participating in a culture of continuous improvement.

Assuring and actively monitoring performance delivery of core services offered by Industry Partners against contractual responsibility, internal quality procedures – in line with policy, statutory legislation, Health, Safety and Environmental standards.

Provide professional advice and assistance in the management of Infrastructure risk to Heads of Establishment. Applying DIO Risk Management Policy & utilising contract mechanisms to report defects and early warnings.

Facilitate the delivery of additional customer funded new works programmes. Reviewing progress trackers on a weekly basis to maintain momentum & report on budgets, forecasting & financial control is adhered to, whilst meeting changing operational needs.

Co-chair monthly Site Infrastructure Management meetings with each Head of Establishment, communicating with purpose to ensure alignment of activities and delivery at pace; advising on the identification, management and mitigation of risks, agreeing on infrastructure priorities and addressing delivery issues. Collating information and preparing reports in support.

Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities. The successful candidate will be site based with a requirement to travel to various locations to fulfil the role successfully and effectively, including occasional travel across the SW region and national travel. Please note Public Transport is not available to many of our locations.

Travel is required between sites to review work, collaborate and promote effective stakeholder relationships, spending approximately 60% of your time working from your permanent duty station, or other site locations, to support your work.

Person specification

• Essential

• Ability to demonstrate FM skills in both meeting customer needs and managing supplier relationships.
• Experience in customer relationship management and stakeholder liaison.
• The ability to work on your own initiative within a wide ranging but structured environment.
• Adaptability to manage changing priorities and tight deadlines.
• Be confident in using Microsoft Office Applications (Outlook, Excel, Teams etc) to support work outputs.

• Understanding and compliance with statutory, regulatory and professional requirements.
• Local management of key suppliers, able to support negotiations, management or escalation issues.
• Commercial experience gained within a property, facilities management or similar function.
• Hold Level 4 Institute of Workplace and Facilities Management (IWFM).
• Hold IOSH Managing Safely.

Licences

• Full UK Driving Licence.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Changing and Improving
• Leadership

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role. An environment with flexible working options. A culture encouraging inclusion and diversity. Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.

25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service. Enhanced Parental Leave. Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.

To learn more about our full range of benefits, view our Candidate Information Guide attached. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.

Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder.

The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare.

Determine your eligibility at Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking.

Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.

The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience. Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience. Candidates will be required to provide a statement of suitability.

At sift, you will be assessed against your CV, Statement of suitability and the following behaviour:

• Managing a quality service

At interview, you will be assessed against the following behaviours:

• Managing a quality service
• Delivering at pace
• Changing and improving
• Leadership

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Your behaviour statement should focus on the evidence of your actions and the resulting output, not the situation and task. Please ensure that you maximise the available word count.

We want to offer opportunities to all who are successful at interview for our roles, but this is not always possible, so we do hold candidates on an active reserve list for 12 months.

Interviews are currently expected to take place in person at Allenby Barracks.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact.

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact: Mike Neal

Email:

Telephone: 07970468063

Recruitment team Email:

Further information

Please ensure you read the attached candidate information document prior to completing your application.

If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP.

If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission.