DIO Performance & Assurance Manager -Aquatrine

Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.

The Aquatrine Private Finance Initiative (PFI) delivers Water and Waste Water (WWW) infrastructure & services in support of those living, working and training on the defence estate. Three Industry Partners termed Aquatrine Service Providers (ASPs) are charged with delivering the service and the contracts are managed on behalf of DIO by the Aquatrine Contract Management Team (CMT).

This position is advertised at 37 hours per week.

As the CMT Assurance and Performance Manager you will be the central focus for the completion of Service Delivery & Assurance activities of the delivery of the Water and WWW Services by the ASPs. The post holder will provide management support for the operational team and will be the first line of escalation for service delivery and contractual issues that are not easily solved and which can be varied and complex. You will also lead and support all aspects of the PFI activity, liaising with ASPs and internal stakeholders and securing all required data and information thus enabling a smooth transition to alternative delivery models with minimal impact to service delivery.

The post holder will be a key member of the CMT management team, supporting where necessary acting on behalf of the Team Leader in providing Leadership, identifying risks and issues and providing direction as appropriate. The post holder will be responsible for the Line Management of up to 4 direct C2 reports covering Service Delivery and Performance.

Main Responsibilities include:

• Developing, leading and managing the Assurance Work streams, promoting a collaborative environment developing and building capability.
• Ensuring strong collaborative relationships are developed with ASPs and Wider DIO/MOD stakeholders to support assurance and delivery of contractual obligations to provide a high level of service to estate users.
• Attend & Participate at Contract Management Meetings.
• Provide escalation and support for the Performance Manager be the intermediary between the ASP and MOD.
• Developing and executing the Annual Assurance Programme, and completing assurance activities.
• Supporting the PFI Exit Programme and under the Project Managers direction leading on specific areas of activity as required.
• Lead and Develop a small team.

A full driving License is required as many sites are not accessible by public transport and overnight stays may be required on occasion.

Behaviours

We will assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Leadership
• Communicating and Influencing

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role.

An environment with flexible working options.

A culture encouraging inclusion and diversity.

A Civil Service pension with an employer contribution of 28.97%.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.

Applicants can request further information regarding how this may work in their team from the Vacancy Holder.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking.

Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.

The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel.

All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous.

Selection process details: This vacancy is using Success Profiles, and will assess your Behaviours and Experience. Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience. Candidates will be required to provide a statement of suitability (500 words max).

At application you will be assessed against your CV, statement of suitability and the following Behaviours: Leadership, Communicating and Influencing.

When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences.

At Interview you will be assessed against Experience (CV) the following Behaviours: Leadership, Communicating & Influencing, Managing A Quality Service.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact.

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa.

It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years.

Pre-employment checks will be carried out.

Feedback will only be provided if you attend an interview or assessment.

Security: Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found.

This vacancy is part of the Great Place to Work for Veterans initiative.

Contact point for applicants: Job contact: Name: Darren Kelly Email: Telephone: 07773 975642 Recruitment team Email: Further information.

Please ensure you read the attached candidate information document prior to completing your application.