IT Service Analyst in Warminster

At Defence Equipment & Support (DE&S), we supply and maintain vital equipment and services for the Royal Navy, British Army and Royal Air Force. Together, we deliver a vast range of essential defence programmes, and strive for what's next. Because it helps keep our military at the top of their game and our nation safe – for today, and tomorrow.

DE&S has recently been integrated into the National Armaments Director (NAD) Group. The NAD Group brings together key Ministry of Defence (MOD) organisations to unite expertise across science, technology, procurement, infrastructure, and support to provide integrated capabilities faster and more efficiently for our armed forces and our allies.

This is an exciting new opportunity to enable better ways of working and empower greater collaboration across Defence. We offer 25+ days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of 28.97%, to help make work work for you.

This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you’ve been recruited for. If it isn’t obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months.

You will have proven experience in compliance monitoring, controls testing, and managing audit findings, alongside a solid knowledge of IT service management, operational controls, and lifecycle assurance. This ensures effective service governance and lifecycle management throughout the organisation. Strong stakeholder and supplier management skills are also required, with the ability to influence internal teams and third parties to meet governance, licensing, and security obligations, ensuring robust and compliant information systems.

It would be beneficial if you have the Information Technology Infrastructure Library (ITIL) foundation certificate or knowledge of ITIL, but this isn’t essential and can be taught whilst in post. Please note that due to the nature of the role, you will be required full time on site at Warminster.

Use tools and apply knowledge of techniques and processes to track, log and correct information to ensure data integrity and suggest process improvements. Support the risks and issues management process by escalating where appropriate. Support the relationship with key Digital Live Services Suppliers, Stakeholders, Customers and Service users. Ensure compliance against IT regulatory requirements.

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Experience in a regulatory, governance or compliance role - Lead criterion
• Experience within an IT Service Analyst environment
• Understanding of policy and process implementation

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Core Behaviour 1: Managing a Quality Service – CSBC 3
• Core Behaviour 2: Communicating and Influencing – CSBC 3
• Technical Competence 1: Service Delivery and Operations (1) – Supervised Practitioner

Offered benefits

• 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday
• Market-leading average employer pension contribution of 28.97%
• Annual performance-based bonus and recognition awards
• Access to specialist training and funded qualifications

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice.

Disability Confident

Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section ‘Please indicate and give details of any reasonable adjustments you may require during the recruitment process.’

Conflicts of Interest

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

Selection Process Details

Your application will go through the following stages of assessment:

• Pre-sift: We will check your application to ensure that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert.
• Sift: Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills.
• Interview: If you're invited to interview, you will be assessed against the following: CV Review, Core Behaviour 1, Core Behaviour 2.

Please Note: In the event of a tied score at interview, the Order of Merit will be distinguished based on the ranking of the assessed behaviours and competencies. Feedback will only be provided if you attend an interview. If you’re not successful at interview, we may offer you a role at a lower level if this is a match for your skills and experience.