At a Glance
- Tasks: Manage a portfolio of buy-to-let and bridging loans, ensuring excellent customer outcomes.
- Company: Award-winning specialist lender with a collaborative culture and strong reputation.
- Benefits: Up to £50,000 salary, bonus, hybrid working, private medical insurance, and 25 days leave.
- Other info: Clear career progression opportunities and ongoing professional development.
- Why this job: Join a respected lender and make a real impact in the mortgage industry.
- Qualifications: Experience in portfolio management, mortgage servicing, and strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
Salary: Up to £50,000 + Bonus + Excellent Benefits
Location: North London - Hybrid working pattern
Are you an experienced Portfolio Manager, Mortgage Servicer, Loan Servicing Specialist or Arrears Collections professional looking to join an award-winning specialist lender? We're recruiting for a Portfolio Manager - Property Finance to join a growing and highly respected lender based in Bletchley. This is a fantastic opportunity to manage a portfolio of buy-to-let and bridging loans, supporting borrowers throughout the lifecycle of their loan whilst ensuring excellent customer outcomes and effective portfolio management.
The successful Portfolio Manager - Property Finance will play a key role in servicing and monitoring the loan book, managing arrears and watchlist accounts, supporting borrowers and helping to maintain the high standards of service the business is known for.
The Role
- Manage a portfolio of bridging and buy-to-let loans from completion through to redemption.
- Monitor loan performance and proactively manage watchlist and arrears accounts.
- Contact new borrowers ahead of their first payment to ensure they understand payment dates and obligations.
- Investigate and resolve payment issues, working with borrowers to bring accounts back up to date.
- Prepare and process refurbishment drawdowns, loan extensions and redemption statements.
- Produce welcome communications and end-of-term reminders for borrowers.
- Maintain accurate loan records and portfolio data.
- Deliver excellent customer service via telephone, email and written correspondence.
- Identify trends across the portfolio and report findings to senior management.
- Support management information reporting and ongoing process improvements.
- Assist with special servicing and recovery activities where required.
About You
To be considered for this Portfolio Manager - Property Finance position, you should have experience within:
- Portfolio Management
- Mortgage Servicing
- Loan Servicing
- Buy-to-Let Lending
- Bridging Finance
- Collections
- Arrears Management
- Specialist Lending
You’ll also have:
- Experience working within an FCA-regulated environment.
- Strong communication and relationship-building skills.
- A customer-focused approach with the ability to handle sensitive conversations professionally.
- Excellent attention to detail and organisational skills.
- A proactive and solutions-focused mindset.
- The ability to manage multiple cases and priorities effectively.
What's on Offer?
- Salary up to £50,000
- Bonus scheme of up to 10%
- Hybrid working (3 days from home)
- Vitality Private Medical Insurance
- Life Assurance (4x salary)
- Pension Scheme
- 25 days annual leave plus bank holidays
- Additional paid leave over the Christmas period
- Option to purchase additional annual leave
- Ongoing training and professional development
- Clear career progression opportunities
- Supportive and collaborative culture
About the Company
Our client is an award-winning specialist lender with an excellent reputation within the mortgage industry. Recognised as a Top Mortgage Employer, they have built a culture centred around collaboration, development and delivering outstanding service to both customers and intermediaries. With ambitious growth plans and continued investment in their people, this is an excellent opportunity for a Portfolio Manager looking to develop their career within a successful and highly regarded lending business.
Portfolio Manager - Property Finance in Milton Keynes employer: DEFC Group
Join an award-winning specialist lender in North London as a Portfolio Manager - Property Finance, where you will thrive in a supportive and collaborative culture that prioritises employee development and outstanding customer service. With a competitive salary, hybrid working options, and generous benefits including private medical insurance and clear career progression opportunities, this role offers a meaningful and rewarding career path in a respected organisation known for its commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Manager - Property Finance in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the property finance sector and let them know you're on the lookout for a Portfolio Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of buy-to-let and bridging loans. Be ready to discuss how you've managed portfolios in the past and share examples of how you've delivered excellent customer service. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings at award-winning lenders like the one in Bletchley. Tailor your approach to show why you’d be a great fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Portfolio Manager - Property Finance in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Portfolio Manager role. Highlight your experience in portfolio management, mortgage servicing, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing loans and providing excellent customer service. Let us know what makes you tick!
Showcase Your Communication Skills:Since this role involves a lot of communication with borrowers, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, we want to see how you handle sensitive conversations and build relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at DEFC Group
✨Know Your Portfolio Inside Out
Before the interview, make sure you understand the specifics of managing buy-to-let and bridging loans. Familiarise yourself with common challenges in portfolio management and think about how you would address them. This will show your potential employer that you're not just knowledgeable but also proactive.
✨Demonstrate Customer-Centric Thinking
Since the role emphasises excellent customer service, prepare examples of how you've successfully managed sensitive conversations or resolved issues for clients in the past. Highlight your ability to build relationships and ensure customer satisfaction, as this is key to the role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified trends or issues within a portfolio and how you addressed them. This could involve managing arrears or improving processes. Employers love candidates who can think critically and offer solutions.
✨Prepare Questions About the Company Culture
Research the company’s values and culture, and come prepared with questions that reflect your interest in their collaborative environment. Asking about their approach to professional development or team dynamics can demonstrate that you’re looking for a long-term fit, not just a job.
