At a Glance
- Tasks: Provide exceptional guest experiences through greeting, service, and cleanliness.
- Company: Join the fun team at Hooters, where we make people happy!
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Embrace our core values and enjoy a dynamic work environment.
- Why this job: Be part of a vibrant atmosphere and enhance customer satisfaction every day.
- Qualifications: Must be 17/18+, with great customer service skills and a positive attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
The mission of Hooters is to “Make People Happy” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility.
- Performing the Host role: Responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and alleviates Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu.
- Performing the To-Go role: Taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role requires time management and order accuracy. Additional duties include suggestive selling, ensuring order accuracy, packaging orders accurately, and receiving payment.
- Performing the Staff role: Maintaining cleanliness and sanitation of various areas of the restaurant including the parking lot, Front of House, and restrooms. This role plays a significant part in the guests’ perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities is important.
All employees will be required to embrace the Company’s core values: Show You Care, Elevate the Spirit, Respect Everyone, Value Feedback, and Exceed Expectations.
- Guest Happiness
- Food & Beverage Quality Assurance
- Speed of Service
- Friendly & Attentive Customer Service
- Brand Operating Standards
- Welcoming, Personal, & Courteous
- Ensures Proper Sanitation and Food Handling
- Prepared, in Uniform & Punctual for Shift
- Aware of Events & Specials
- Sense of Urgency
- Store Events Spokesperson
- Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
- Facility Maintenance and Cleanliness
- Ensures Products are Available for FOH Employees
Qualifications:
- Must be 17/18 years of age or older
- Customer Service Skills
- Basic Mathematical Computation Skills
- Ability to Promote Brand Integrity
- Ability to Maintain Professionalism at All Times
- Ability to Communicate Clearly
- Ability to Work Well with Others
- Ability to Multi-Task within a Fast-Paced Environment
- Ability to Adapt to Change
- Menu Knowledge
- Knowledge of Sanitation and Use of MSDS
All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply.
Hospitality Service Support in Chesterfield employer: Default Brand
Hooters of America LLC is an exceptional employer, offering a vibrant work culture that prioritises hospitality and guest satisfaction in the heart of Chesterfield. With comprehensive training programs and clear pathways for career advancement, employees are empowered to develop their leadership skills while enjoying a fun and dynamic environment. Join us to be part of a globally recognised brand that values feedback and fosters a spirit of respect and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Service Support in Chesterfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Default Brand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Default Brand
Don't be shy about reaching out to Default Brand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Service Support in Chesterfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Default Brand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Default Brand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
