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For Companies At a Glance
- Tasks: Plan and coordinate work for our Jetting teams, ensuring efficient operations.
- Company: Join Sapphire Utility Solutions, a leading partner in utility services across the UK since 2013.
- Benefits: Enjoy a modern office, subsidised gym, 20 days holiday, and a supportive work culture.
- Why this job: Be part of a friendly team making a real impact on essential utility services.
- Qualifications: GCSE English and Maths; strong customer service and problem-solving skills required.
- Other info: Open to all candidates; we value diversity and inclusivity in our workplace.
The predicted salary is between 24835 - 26915 £ per year.
Join to apply for the Works Scheduler role at DEFACTO Loyalty Engine. Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award-winning services to the clean water, wastewater, gas, multi-utilities, and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
About The Role
As a works scheduler, you will be responsible for effectively planning and coordinating the work of our Jetting teams throughout a designated area. Our jetting teams help to maintain the very busy sewer networks that run for miles beneath us; therefore, this is a varied and busy role - organisation and the ability to multi-task are key! You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.
Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.
Hours: Monday to Friday – 40 Hours per week.
Salary: £24,835-£26,915 (depending on experience) per annum.
Responsibilities – But Not Limited To
- Schedule work, in accordance with service level agreements, whilst optimising travel routes to increase productivity.
- Provide customer service to both internal and external customers via telephone and webchat as required – for example, to update customers.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner.
- Ensure the highest level of customer service is achieved, providing excellent customer satisfaction.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Report safety issues in line with company procedures.
Experience And Qualifications Required For The Role
- Excellent customer service – both written and verbal.
- Problem-solving skills.
- Clear and concise speaking skills.
- Excellent listening skills.
- Competent in IT, accurate data entry.
- Team player but able to work autonomously.
- Ability to multitask.
- Ability to work to deadlines.
- GCSE English and Maths.
What You Will Get In Return
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer
- Pension.
- Death in service.
- Employee assistance programme.
- 20 days holiday plus bank holidays.
- Modern restaurant and outdoor seating.
- Subsidised gym onsite.
- Car parking.
- Modern Office Environment.
This position is open to Internal and External candidates. We are an equal opportunities employer and welcome applications from under-represented members of the community.
Contact Detail:
Defacto Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Scheduler - Warrington - SUS
✨Tip Number 1
Familiarise yourself with the utility sector, especially in clean water and wastewater management. Understanding the industry will help you speak confidently about the role and demonstrate your genuine interest during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves communicating with both internal and external customers, being able to showcase your ability to handle queries and provide excellent service will set you apart.
✨Tip Number 3
Highlight your organisational and multitasking abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or schedules, as this is crucial for the Works Scheduler position.
✨Tip Number 4
Network with current or former employees of Sapphire Utility Solutions or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Works Scheduler - Warrington - SUS
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Works Scheduler position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant work experience, particularly in scheduling, customer service, and problem-solving. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to multitask, communicate effectively, and provide excellent customer service. Make sure to connect your past experiences with the responsibilities of the Works Scheduler role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Works Scheduler position.
How to prepare for a job interview at Defacto Loyalty
✨Showcase Your Organisational Skills
As a works scheduler, organisation is key. Be prepared to discuss your methods for planning and coordinating tasks effectively. Share examples from past experiences where you successfully managed multiple priorities.
✨Demonstrate Excellent Customer Service
Since the role involves significant customer interaction, highlight your customer service skills. Prepare to give examples of how you've handled customer queries or complaints in a professional manner.
✨Emphasise Problem-Solving Abilities
The ability to solve problems is crucial in this role. Think of specific instances where you identified an issue and implemented a solution. This will show your potential employer that you can think on your feet.
✨Familiarise Yourself with the Company
Research Sapphire Utility Solutions and their services. Understanding their operations and values will help you align your answers with what they are looking for, demonstrating your genuine interest in the company.
