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- Tasks: Support the team with administrative duties and ensure smooth operations in a fast-paced environment.
- Company: Join Lanes Group, the UK's largest independent infrastructure delivery partner with over 4,000 dedicated employees.
- Benefits: Enjoy 24 days holiday, health cash plan, free parking, and a friendly working environment.
- Why this job: Be part of a growing company that values your potential and offers diverse career progression opportunities.
- Qualifications: Ideal candidates should have admin experience, strong communication skills, and basic Microsoft 365 knowledge.
- Other info: We promote diversity and inclusivity, welcoming applications from all backgrounds.
The predicted salary is between 20400 - 21840 £ per year.
At Lanes Group, nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
The ideal candidate for this job role will need to be capable of working efficiently supporting the team. They must be able to take initiative with their workload and manage their time effectively within their various day to day tasks. This role will require you to work as a part of a team and assist in the regional day to day duties. You will need to have a high attention to detail, and be able to work in a fast paced environment.
Position: Field Support Administrator
Location: Millbrook Depot (Southampton, Hampshire)
Job Type: Permanent, full-time
Hours: Monday to Friday, 37.5 hours per week, start times to be discussed
Salary: £24,500 - £26,000 per annum depending upon experience
Benefits: 24 days holiday (plus bank holidays); health cash plan; free onsite parking; auto enrolment pension scheme; wellbeing support; friendly working environment.
About The Role:
Due to continued growth and development and the announcement of our new contract with Southern Water, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to employee and depot queries. Your responsibilities will cover the following:
- Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates
- Submission of on call rota to payroll
- Managing the administrative duties with regards to engineers’ holiday, including generating reports
- Ensuring the regional calendar and rota are up to date
- Generating sickness reports on a daily, weekly and monthly basis
- Note taking during investigations and disciplinaries
- Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
- Helping with the uploading of CCTV footage of the completed works for Southern Water to review on BOX
- Looking at the jobs in terms of productivity and pricing up the completed jobs
- When necessary, conducting drug and alcohol tests for the engineers
- Assisting with the interview process for engineers, when required including note taking
- Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
- Submitting order requests for equipment for the stores, office and tipping
- Requesting PO numbers for order requests and uploading the delivery notes
- Challenging and accepting parking tickets (PCN’s)
- Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
- Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to: New starters, Leavers, Probations, Changes in roles, salary, hours, manager, Investigations, Disciplinaries, Expenses, Training certificates and cards, Authorised pay deductions
- Helping with any administrative duties which are required by the Regional Manager
- Any reasonable ad hoc projects, tasks, duties requested by senior management
- Be aware of Lanes Group policies and your responsibility towards them
So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you. What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
About You:
The ideal candidate will:
- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network
- Have basic knowledge of Microsoft 365
- Have solid communication skills (both written and verbal)
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
- Have previous experience as an administrator or with payroll (or a similar role)
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups.
Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
Field Support Administrator employer: Defacto Loyalty
Contact Detail:
Defacto Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Administrator
✨Tip Number 1
Familiarise yourself with Lanes Group's values and mission. Understanding their commitment to health, safety, and customer service will help you align your responses during any interviews or discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight your organisational skills and attention to detail in conversations. Since the role involves managing various administrative tasks, demonstrating your ability to juggle multiple responsibilities effectively will make you stand out.
✨Tip Number 3
Prepare to discuss your experience with Microsoft 365 and any relevant administrative tools. Being able to talk confidently about your technical skills will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Network with current or former employees of Lanes Group if possible. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for the position.
We think you need these skills to ace Field Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Support Administrator role. Emphasise your administrative skills, attention to detail, and any experience with payroll or similar tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Lanes Group that resonate with you, such as their commitment to health and safety, and how you can contribute to their mission.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills, ability to multitask, and proficiency in Microsoft 365. Provide examples of how you've successfully managed administrative duties in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Defacto Loyalty
✨Show Your Attention to Detail
Given the role's emphasis on accuracy, be prepared to discuss examples from your past where your attention to detail made a significant impact. Highlight any experiences where you managed administrative tasks or handled sensitive information.
✨Demonstrate Teamwork Skills
This position requires collaboration with various teams. Be ready to share specific instances where you successfully worked as part of a team, showcasing your interpersonal skills and ability to build relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about how you would handle situations like managing conflicting deadlines or addressing employee queries effectively.
✨Familiarise Yourself with Company Values
Research Lanes Group's commitment to health, safety, and customer service. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of delivering quality and compliance.
