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For Companies At a Glance
- Tasks: Manage client relationships and ensure satisfaction while meeting targets.
- Company: Join the UK's largest independent water solutions provider with a strong market presence.
- Benefits: Enjoy 24 days holiday, pension, company car allowance, and a bonus scheme.
- Why this job: Be part of a supportive culture that values growth, integrity, and inclusivity.
- Qualifications: Experience in account management and sales, with knowledge of CRM systems required.
- Other info: Open to diverse applicants; no agencies please.
The predicted salary is between 52000 - 78000 £ per year.
Join to apply for the Accounts Manager- Lanes role at DEFACTO Loyalty Engine. The Lanes Group are the UK’s largest independent provider of water and wastewater solutions and services, playing a vital role in maintaining the seamless operations of the nation’s water systems. Formed in 1992, our half a billion-pound turnover ensures continued expansion for market share. Our key differentiator is our 4000+ staff and our resource pool that includes the most innovative fleet, plant, and equipment the market has to offer.
About The Role
Responsible for overseeing and managing client relationships for the growing company. The role's main focus will be to prioritise client satisfaction, set targets, and promote new healthy relationships between the company and customers. Hours: Monday to Friday – 40 Hours per week. Salary: OTE £65,000 - £75,000.
Responsibilities – But Not Limited To:
- Senior representation for the company, working with crucial clients and partners.
- Negotiating and closing agreements with large customers including agreeing reasonable and achievable SLA’s and KPI’s.
- Creating and monitoring targets and metrics for the national accounts, suggesting improvements where appropriate.
- Meeting clients and account managers on a regular basis to ensure strong relationships.
- Follow up on complaints and queries on behalf of clients.
- Provide timely and effective solutions aligned to client needs.
- Taking a leadership role in presentations and proposals for national accounts.
- Monitoring and identifying market trends, competitors, and new sales leads.
- Pricing contracts to achieve the company’s gross margin expectations.
Experience And Qualifications Required For The Role:
- Experience in a regional or national account manager position.
- Experience in managing multi-faceted complex business relationships.
- Knowledge of managing end-to-end business processes.
- A sales background with a demonstrated history of sales performance.
- Knowledge of CRM systems.
What You Will Get In Return:
In joining the Lanes Group, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer:
- 24 Days holiday plus Bank Holidays.
- Pension.
- Death in service.
- Company car/car allowance.
- Company bonus scheme.
We are an equal opportunities employer and welcome applications from under-represented members of the community. Strictly no agencies please.
Seniority level: Mid-Senior level.
Employment type: Other.
Job function: Sales and Business Development.
Accounts Manager- Lanes employer: Defacto Loyalty
Contact Detail:
Defacto Loyalty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Manager- Lanes
✨Tip Number 1
Familiarise yourself with the Lanes Group and their operations. Understanding their role in the water and wastewater sector will help you speak confidently about how you can contribute to their client relationships and overall goals.
✨Tip Number 2
Network with current or former employees of the Lanes Group on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage complex business relationships and achieve sales targets. Tailoring these examples to align with the responsibilities outlined in the job description will make a strong impression.
✨Tip Number 4
Stay updated on market trends and competitors in the water and wastewater industry. Being knowledgeable about the sector will not only help you in discussions but also show your commitment to understanding the challenges and opportunities the company faces.
We think you need these skills to ace Accounts Manager- Lanes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and client relations. Use specific examples that demonstrate your ability to manage complex business relationships and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience with CRM systems and negotiating agreements.
Highlight Key Achievements: In your application, emphasise any significant achievements in previous roles, such as successful negotiations or improvements in client satisfaction. Quantify these achievements where possible to make a stronger impact.
Show Knowledge of the Industry: Demonstrate your understanding of the water and wastewater solutions industry in your application. Mention any relevant market trends or competitors you are aware of, which can show your proactive approach and industry knowledge.
How to prepare for a job interview at Defacto Loyalty
✨Understand the Company and Its Values
Before your interview, take some time to research DEFACTO Loyalty Engine and the Lanes Group. Understand their mission, values, and the services they provide. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Prepare for Client Relationship Scenarios
Given that the role focuses on managing client relationships, be ready to discuss specific examples from your past experience. Think of situations where you successfully resolved client issues or built strong partnerships, as these will showcase your ability to excel in this position.
✨Familiarise Yourself with Key Metrics
Since the role involves setting targets and monitoring metrics, brush up on relevant KPIs and SLAs in the industry. Be prepared to discuss how you have used data to drive performance and improve client satisfaction in previous roles.
✨Showcase Your Sales Acumen
As a candidate with a sales background, highlight your achievements in sales performance during the interview. Prepare to discuss your approach to negotiating agreements and how you have successfully closed deals with large customers in the past.
