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- Tasks: Define community strategy, guide team initiatives, and create engaging content.
- Company: Leading music streaming platform in Greater London with an inclusive culture.
- Benefits: Flexible remote work options and generous perks.
- Why this job: Join a vibrant team and shape the community for music lovers.
- Qualifications: Strong English and French communication skills, plus experience in customer support.
- Other info: Embrace diversity in a dynamic and supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading music streaming platform in Greater London is seeking a Community Manager to join their Customer Care team. This role involves defining community strategy, guiding team initiatives, and producing engaging content.
The ideal candidate will have strong English and French communication skills, along with experience in customer support and community management.
The environment is inclusive and embraces diversity, offering flexible remote work options and generous perks.
Senior Community & Client Support Lead - Hybrid in London employer: Deezer
Contact Detail:
Deezer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community & Client Support Lead - Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for community management shine through. Share your ideas on how you'd engage with the community and make it a vibrant space.
✨Tip Number 3
Prepare for the unexpected! Be ready for situational questions about customer support scenarios. Think of examples from your past experiences where you turned a challenge into a success story.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Community & Client Support Lead - Hybrid in London
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let your enthusiasm for community management shine through. Share specific examples of how you've engaged with communities in the past and what strategies you used to foster a positive environment.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in customer support and community management, and don’t forget to mention your language skills in English and French – they’re a big plus!
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Use a friendly tone and share your unique perspective on community engagement and support.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at Deezer
✨Know the Company Inside Out
Before your interview, make sure you research the music streaming platform thoroughly. Understand their community strategy, recent initiatives, and any content they've produced. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Bilingual Skills
Since strong English and French communication skills are essential for this role, be prepared to demonstrate your proficiency in both languages during the interview. You might be asked to switch between languages or answer questions in French, so practice beforehand to feel confident.
✨Prepare Examples from Your Experience
Think of specific examples from your past roles in customer support and community management that highlight your skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see how you can contribute to their team.
✨Embrace the Inclusive Culture
This company values diversity and inclusivity, so be ready to discuss how you can contribute to that environment. Share experiences where you've worked with diverse teams or supported inclusive initiatives, showing that you’re a great fit for their culture.