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- Tasks: Lead and grow the Deezer Community, ensuring vibrant user engagement and support.
- Company: Join Deezer, a pioneering music streaming platform celebrating diversity and innovation.
- Benefits: Enjoy perks like free Deezer premium, gym classes, and hybrid remote work.
- Why this job: Be the voice of the community and shape extraordinary music experiences.
- Qualifications: Fluent in English and French, with customer support and community management experience.
- Other info: Inclusive culture with ongoing learning opportunities and regular team events.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
LIVE THE MUSIC WITH US
From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At sixteen years old, we're only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!
We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We're constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world.
Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people's lives!
Job Description
As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.
What you will do:
- Take a leading role in defining and implementing our global community strategy
- Guiding community managers in their day to day, ensuring they're aligned with the global strategy
- Internal ambassador for the Community team, leading collaborative initiatives with other Deezer teams
- Coaching Community Managers and Moderators
- Responsible for growing your own Community
- Coordinating moderation ensuring that Deezer customers receive the necessary support via the Deezer Community
- Escalate critical issues to the appropriate departments
- Produce marketing content to promote Deezer and generate user engagement
- Analyse and report on common user feedback trends within the community
- Report on the performance and activity of the Deezer community
- Manage "Deezer Legends" program
Qualifications
This role is excellent for if you are:
- Linguist - you have immaculate written and spoken English as well as French
- Support Veteran - Previous experience working in a customer support environment
- Communicative - you have experience communicating one to many and can effectively communicate in any medium.
- Collaborative - we reach our full potential only when we work together.
- Quick to learn - open to new ideas, you focus on the positives and moving forward.
- Part of the Solution - your actions will have a lasting and meaningful impact on Deezer and our users' experience.
- Creative - you enjoy creating exciting and engaging content
- Community Veteran - Experience growing and managing communities
- Tech Savvy - knowledge of mobile and digital technology.
At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities, even if you don't meet 100% of the qualifications listed, please give it a try and tell us more!
Additional Information
At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding:
- Regular Diversity & Inclusion internal and external talks
- Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
- Multiple e-learnings and mandatory training sessions for all managers
- English and French courses for all, so that everyone can connect and feel included
Beyond benefits like health insurance, transportation, we offer you extra perks like:
- A Deezer premium family account for free
- Access to gym classes
- Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong.
- Deezer parties several times a year and drinks every Thursday
- Mental health and well-being support from Moka.Care
- Allowance for sports, travelling and culture
- Meal vouchers
- Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!
- Hybrid remote work policy
If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!
Client Support Senior Community Manager - French speaking mandatory (m/f/d) in London employer: Deezer
Contact Detail:
Deezer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Senior Community Manager - French speaking mandatory (m/f/d) in London
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those already at Deezer. Use platforms like LinkedIn to reach out and engage with current employees. A friendly chat can go a long way!
✨Tip Number 2
Show off your passion for music and community management during interviews. Share specific examples of how you've grown communities or handled customer support issues. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for your interview by researching Deezer's community initiatives and recent projects. This shows you're genuinely interested and ready to contribute to their mission of enhancing user experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Deezer family. Let’s make some music magic together!
We think you need these skills to ace Client Support Senior Community Manager - French speaking mandatory (m/f/d) in London
Some tips for your application 🫡
Show Your Passion for Music: When writing your application, let your love for music shine through! Share your favourite artists or genres and how they inspire you. We want to see that you're not just a candidate, but a true music enthusiast.
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in community management and customer support, and how it aligns with our mission at Deezer. We appreciate when you take the time to connect your skills to what we do!
Be Authentic: We value individuality, so don’t be afraid to let your personality come through in your writing. Share your unique experiences and perspectives. Remember, we’re looking for someone who can bring their own flair to our vibrant community!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Deezer
✨Know Your Community
Before the interview, dive deep into Deezer's community. Familiarise yourself with their forums, user feedback, and any ongoing discussions. This will not only show your genuine interest but also help you articulate how you can contribute to growing and managing the community effectively.
✨Showcase Your Communication Skills
As a Client Support Senior Community Manager, communication is key. Prepare examples of how you've successfully communicated with diverse groups in the past. Whether it's through written content or verbal presentations, be ready to demonstrate your ability to engage and connect with users.
✨Emphasise Collaboration
Deezer values teamwork, so come prepared with examples of how you've collaborated with different teams in previous roles. Highlight any initiatives where you led or contributed to cross-departmental projects, showcasing your ability to work harmoniously with others.
✨Be Creative with Content Ideas
Since part of your role involves producing marketing content, think of innovative ideas that could engage the Deezer community. Present a couple of creative concepts during your interview to illustrate your proactive approach and passion for enhancing user engagement.