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For Companies At a Glance
- Tasks: Lead and grow the Deezer Community, ensuring user engagement and support.
- Company: Join Deezer, a vibrant music streaming platform celebrating diversity and innovation.
- Benefits: Enjoy perks like free Deezer premium, gym classes, and hybrid remote work.
- Why this job: Be the voice of the community and make a real impact in the music world.
- Qualifications: Fluent in English and French, with experience in customer support and community management.
- Other info: Inclusive culture with opportunities for personal growth and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
LIVE THE MUSIC WITH US
From a pioneer tech start-up created in 2007, Deezer has become one of the first French unicorns and the second largest independent music streaming platform in the world. At sixteen years old, we’re only just coming of age. Now listed on #EuroNext, Deezer is a rapidly-growing, cutting-edge player in the music streaming market. If you want an environment where you can make your voice heard and be at the forefront of music and tech, look no further!
We believe music is all about embracing the things that make us different. Deezer is a vibrant community that celebrates uniqueness, diversity and individuality, and thrives on collaboration. Our international and passionate teams pride themselves on being at the forefront of the music experience, going beyond streaming and helping the world to Live the Music. We’re constantly evolving alongside our customers, partners, artists and employees — striving to make Deezer the most personal and innovative streaming service in the world. Ready for an electrifying journey? Apply now and do your part in bringing extraordinary music experiences to people’s lives!
Job Description
As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.
What you will do:
- Take a leading role in defining and implementing our global community strategy
- Guiding community managers in their day to day, ensuring they’re aligned with the global strategy
- Internal ambassador for the Community team, leading collaborative initiatives with other Deezer teams
- Coaching Community Managers and Moderators
- Responsible for growing your own Community
- Coordinating moderation ensuring that Deezer customers receive the necessary support via the Deezer Community
- Escalate critical issues to the appropriate departments
- Produce marketing content to promote Deezer and generate user engagement
- Analyse and report on common user feedback trends within the community
- Report on the performance and activity of the Deezer community
- Manage “Deezer Legends” program
Qualifications
This role is excellent for if you are:
- Linguist - you have immaculate written and spoken English as well as French
- Support Veteran - Previous experience working in a customer support environment
- Communicative - you have experience communicating one to many and can effectively communicate in any medium.
- Collaborative - we reach our full potential only when we work together.
- Quick to learn - open to new ideas, you focus on the positives and moving forward.
- Part of the Solution - your actions will have a lasting and meaningful impact on Deezer and our users' experience.
- Creative - you enjoy creating exciting and engaging content
- Community Veteran - Experience growing and managing communities
- Tech Savvy - knowledge of mobile and digital technology.
At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need. If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more!
Additional Information
At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding:
- Regular Diversity & Inclusion internal and external talks
- Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
- Multiple e-learnings and mandatory training sessions for all managers
- English and French courses for all, so that everyone can connect and feel included
Beyond benefits like health insurance, transportation, we offer you extra perks like:
- A Deezer premium family account for free
- Access to gym classes
- Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and #Belong.
- Deezer parties several times a year and drinks every Thursday
- Mental health and well-being support from Moka.Care
- Allowance for sports, travelling and culture
- Meal vouchers
- Great offices always located in dynamic and attractive districts, whether in Paris, London or Sao Paulo!
- Hybrid remote work policy
If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!
Client Support Senior Community Manager - French speaking mandatory (m/f/d) employer: Deezer
Contact Detail:
Deezer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Senior Community Manager - French speaking mandatory (m/f/d)
✨Tip Number 1
Get to know Deezer inside out! Familiarise yourself with their community initiatives and the music streaming landscape. This way, when you chat with them, you can show off your passion and knowledge about what makes Deezer tick.
✨Tip Number 2
Network like a pro! Connect with current or former Deezer employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to community management and customer support. Think about how your past experiences align with Deezer's values and mission. We want to see your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Deezer family. Let’s make some music magic together!
We think you need these skills to ace Client Support Senior Community Manager - French speaking mandatory (m/f/d)
Some tips for your application 🫡
Show Your Passion for Music: When writing your application, let your love for music shine through! Share how music has influenced your life and why you want to be part of Deezer's vibrant community. We want to see your personality and enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in community management and customer support. We’re looking for specific examples that demonstrate your skills and how they align with our mission at Deezer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Deezer
✨Know Your Community
Before the interview, dive deep into Deezer's community. Familiarise yourself with their forums, user feedback, and any recent initiatives. This will not only show your genuine interest but also help you discuss how you can contribute to growing and managing the community effectively.
✨Showcase Your Communication Skills
As a Client Support Senior Community Manager, communication is key. Prepare examples of how you've successfully communicated with diverse groups in the past. Whether it's through written content or verbal presentations, be ready to demonstrate your ability to engage and connect with users.
✨Be Ready to Discuss Trends
Analyse current trends in music streaming and community management. Be prepared to discuss how these trends could impact Deezer and its users. Showing that you’re up-to-date with industry developments will highlight your proactive approach and strategic thinking.
✨Emphasise Collaboration
Deezer values collaboration across teams. Think of examples where you've worked with different departments to achieve a common goal. Highlighting your collaborative spirit will resonate well with the interviewers and align with Deezer's culture of teamwork.