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- Tasks: Join our friendly team as a Medical Receptionist, handling patient queries and administrative tasks.
- Company: A busy training practice with a supportive environment in Sunderland.
- Benefits: Flexible hours, permanent position, and a chance to make a difference in patient care.
- Why this job: Be the first point of contact for patients and help them navigate their healthcare journey.
- Qualifications: Experience in a clinical setting and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal growth and development.
We are seeking a highly motivated individual to join our busy, friendly, hard working team for 18.5 hours worked over 2 days 8am-6pm on a permanent basis. The ideal candidate will have an excellent telephone manner, a willingness to learn with the ability to work under pressure and provide a high-quality patient service.
Main Duties of the Job
- Working on reception, checking patients in and out dealing with face to face queries and a large volume of administrative tasks such as:
- Registering new patients/temporary residents
- Opening and actioning post
- Actioning all emails that come through to our Deerness Park Mailbox
- Prescription Requests
- Working through tasks on our in house system Emis Web
- Liaison between patients and clinicians
- Third party communications
- Working in the back office answering a high volume of calls signposting patients to the appropriate health care professional within practice or to related services such as Pharmacy First, Minor Injuries Unit
- Dealing with patient queries via phone, administrative tasks such as:
- Prescription requests
- Accurate data entry in relation to patient records
- Booking of interpreters, ambulance services
- Dealing with managed referrals to district nurses/wound hub teams
- Scanning/coding documents onto patients records
- Third party communication
About us
We are a training practice. We have 2 sites with a list size of 13,500 patients based in Hendon and Hylton Castle (Bunny Hill PCC), Sunderland. Our clinical team comprises of: 4 GP Partners, 5 Advanced Practitioners, 5 Nurses, 6 Health Care Assistants with a large admin team of 17.
Job responsibilities
The role of the medical receptionist is vast and varied. The duties consist of making appointments for patients through a variety of channels. Communicating with patients on a day to day basis about upcoming appointments. Ordering prescriptions. Signposting, effectively, patients to the right clinician. Communicating on behalf of a patient to healthcare professionals. Scanning and coding inbound documents. Making referrals to other providers. The medical receptionist role is the face of the practice and the first point of contact for the patients, therefore you must be caring, empathetic and committed to providing the best service.
Person Specification
- Ability to work at pace with a large team.
- Ability to prioritise workload.
- Experience of working in a GP Practice or similar clinical setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist 18.5 hours per week in Sunderland employer: Deerness Park Medical Group
Contact Detail:
Deerness Park Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist 18.5 hours per week in Sunderland
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the medical practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient service and administrative tasks. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with systems like Emis Web and your ability to handle high-pressure situations. Share specific examples of how you've successfully managed similar tasks in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Medical Receptionist 18.5 hours per week in Sunderland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Medical Receptionist role. Highlight any relevant experience, especially in busy environments or healthcare settings, and show us how you can handle the responsibilities listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Deerness Park Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a medical receptionist. Familiarise yourself with tasks like managing patient queries, handling prescriptions, and using systems like Emis Web. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires an excellent telephone manner and face-to-face interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will demonstrate your ability to provide high-quality patient service.
✨Demonstrate Your Team Spirit
The job involves working closely with a large admin team and clinical staff, so be ready to discuss your experience in teamwork. Share specific instances where you collaborated successfully with others, highlighting your ability to prioritise workload and support your colleagues in a busy environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult patient or managing multiple tasks at once. Think through potential scenarios related to the role and prepare your responses. This will showcase your problem-solving skills and your commitment to providing excellent patient care.