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- Tasks: Provide 2nd line desktop support and resolve technical issues for high-profile clients.
- Company: Join a leading global IT services provider with a collaborative culture.
- Benefits: Enjoy a competitive salary of £36,000 plus a generous benefits package.
- Other info: Great career development opportunities in an inclusive workplace.
- Why this job: Make a real impact in a fast-paced environment while enhancing user experience.
- Qualifications: Strong knowledge of Windows, Office, and SCCM; scripting skills are a plus.
The predicted salary is between 36000 - 36000 £ per year.
Location: Barrow-in-Furness (Full-time onsite, 5 days per week)
Salary: £36,000 + Generous Benefits Package
Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness. This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services.
The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work.
Key Responsibilities:- Completing assigned tasks within agreed timeframes
- Supporting internal and external project managers with project-related activities
- Undertaking NSR tasks to agreed deadlines
- Delivering exceptional customer service and user support
- Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings
- Experience with Microsoft Office and Exchange environments (including Outlook and email configuration)
- SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting)
- Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security)
- Familiarity with ITSM tools such as ServiceNow
- Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous
Candidates must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance.
This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression.
To apply or learn more, please contact Deerfoot Recruitment.
Second Line IT Support Engineer (Onsite Desktop Support) employer: Deerfoot Recruitment Solutions
Contact Detail:
Deerfoot Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line IT Support Engineer (Onsite Desktop Support)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This can really help you stand out during interviews and showcase your technical abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won't find anywhere else.
We think you need these skills to ace Second Line IT Support Engineer (Onsite Desktop Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd Line Desktop Onsite Engineer. Highlight your experience with Microsoft Windows, Office, and SCCM, as well as any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves delivering exceptional customer service, don’t forget to include examples of how you've gone above and beyond for users in previous positions. We love seeing candidates who can communicate effectively and resolve issues efficiently!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate straightforward applications that get to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Deerfoot Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office, and Exchange environments. Be ready to discuss your experience with SCCM and any scripting you've done. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples of how you've handled difficult situations or provided support in the past. Highlight your ability to communicate clearly and effectively with users, as this will be key in your new role.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow, make sure to mention it. If not, do a bit of research on how these tools work and be prepared to discuss how they can improve efficiency in support roles. Showing that you're proactive about learning can really set you apart.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the team, projects, or company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you too.