User Researcher GDS in Kennington

Job ID: 756Skills: AI Research Tools, AI-Enhanced Research, Agile, Data Analysis, Diary Studies, Discovery, Facilitation, GDS Design Principles, GDS Service Standard, Interviewing, Mixed Methods, Observation, Prototyping, Qualitative Research, Quantitative Research, Stakeholder Management, Storytelling, Synthesis, Usability Testing, User ResearchUser Researcher GDS
User Research / Mixed Methods / Usability Testing / AI-Enhanced Research / GDS
Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow
47,000 - 75,000 DOE + Training Budget and BenefitsDo you want to make sure real users’ voices shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services.You’ll join a growing Experience Design team within a large global technology consultancy. It’s a chance to shape how research is done in the age of AI, using AI tools to scale insight while keeping research ethical, inclusive and human-centred.Our client, a global consultancy, has offices UK wide to choose from, so there will be one close to you. You’ll need to be willing to undergo SC clearance.What You’ll Be DoingLeading the research for your team, choosing the right approaches and methods, and using AI tools to improve efficiency and scalePlanning and running qualitative studies, from remote and in-person interviews to observations, diary studies and usability testingBringing in quantitative methods such as surveys, working with the analytics team to give a holistic viewWorking closely with clients, product managers, designers, developers and fellow researchers to plan high-impact researchInvolving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisionsInterpreting and contextualising AI-generated insights, making sure they are accurate and used ethicallyWhat You’ll BringProven GDS experience, with demonstrable knowledge of the GDS Service Standard and design principlesHands-on experience leading user research with qualitative, quantitative and mixed methods, and knowing when to apply eachExperience across the service lifecycle, from discovery through to design and deliveryExperience leading research in multidisciplinary agile teams, using prototypes to test hypotheses, assumptions and user journeysStrong storytelling, stakeholder management and facilitation skillsDesirable: experience using AI-powered research toolsWhat’s On OfferHybrid working, with 2 days a week in the officeTraining budget, with access to a wide range of courses and external certifications such as AWS and MicrosoftGenerous core and flexible benefits packageA supportive professional community of design and research expertsPlease note: candidates must be willing and eligible to undergo SC security clearance, and need to have been UK resident for a minimum of 5 years.Apply today with your CV for this User Researcher role and we’ll be in touch.This role may suit candidates who have held roles including: Senior User Researcher, UX Researcher, Design Researcher, Lead User Researcher, Service Designer, Usability ResearcherKeywords: User Researcher, User Research, GDS Service Standard, GDS Design Principles, Qualitative Research, Quantitative Research, Mixed Methods, Usability Testing, Diary Studies, Discovery, Prototyping, Agile, UX Researcher, AI Research Tools, SC Clearance