At a Glance
- Tasks: Provide Level 1 & 2 IT support, manage tickets, and assist with IT projects.
- Company: Join a structured IT environment in Southampton with a focus on customer service.
- Benefits: Enjoy a health cash plan, 25 days holiday, and extensive training opportunities.
- Other info: Participate in an out-of-hours support rota and contribute to charity through CV submissions.
- Why this job: This role offers hands-on experience and the chance to work on diverse IT projects.
- Qualifications: Experience in IT Support roles and strong knowledge of Windows and Microsoft 365 required.
The predicted salary is between 40000 - 45000 £ per year.
If you're an experienced IT Support professional who enjoys solving technical issues and delivering great customer service, this is a fantastic opportunity to step into a varied, hands-on role within a structured IT environment.
You'll provide Level 1 & 2 support across multiple locations, handling incidents, requests, and hardware/software issues while ensuring SLA and security compliance. You'll also get involved in IT projects, service improvements, and end-user training.
- Provide onsite and remote Level 1 & 2 IT support, resolving incidents and service requests within SLA
- Log, update, and manage tickets in the IT Service Management system, escalating where needed
- Support Windows devices, Microsoft 365, Active Directory, mobile devices, and peripherals
- Manage hardware/software lifecycle including procurement, installation, configuration, and asset tracking
- Support IT projects, service transitions, and collaborate with global teams and vendors
- Deliver user training and promote IT policies and best practice
- Participate in an out-of-hours support rota
Experience in IT Support / Service Desk / Desktop Support roles
Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support
Understanding of ITIL and working to SLAs
Desirable: ITIL certification, virtualised environments, IT procurement experience
In return, you'll receive competitive compensation and a fantastic benefits package including a health cash plan, 25 days holiday, pension scheme, life assurance, extensive training and progression and much more!
For every CV sent to clients, we donate £1 to The Born Free Foundation. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones.
Information Technology Operations Analyst in Southampton employer: Deerfoot Recruitment Solutions Ltd
Located in Southampton, this company offers a competitive salary up to £42.5K and a comprehensive benefits package. The team is dedicated to delivering excellent customer service while supporting various IT projects and improvements.
Contact Details:
Deerfoot Recruitment Solutions Ltd Recruitment Team
