At a Glance
- Tasks: Provide technical support and troubleshoot customer issues in a dynamic tech environment.
- Company: Join a growing tech business with a focus on innovative software solutions.
- Benefits: Competitive salary, hybrid working, excellent training, and career progression.
- Other info: Be part of a company that supports environmental initiatives and offers referral rewards.
- Why this job: Kickstart your IT career while making a real impact on customer success.
- Qualifications: Degree in Computing, Maths, Physics, Engineering, or related field required.
The predicted salary is between 24000 - 27500 € per year.
We are recruiting for a Graduate Support Analyst to join a growing technology business delivering specialist software solutions to external customers. This is an excellent opportunity for a graduate in Computing, Maths, Physics, Engineering, or a related subject to develop a career in IT support and systems administration.
Key Responsibilities:
- Provide 1st-3rd line technical support
- Troubleshoot and resolve customer issues
- Support software testing and deployments
- Maintain system documentation and knowledge base articles
- Assist with project and implementation activities
Skills & Experience:
- Degree in a technical subject (2:1 or above preferred)
- Strong analytical and communication skills
- Good knowledge of Microsoft Office
- Interest in IT infrastructure, databases, and software support
Desirable:
- SQL Server / SQL queries
- Windows Server & Active Directory
- Networking, VPN, IIS, or Citrix exposure
- Support desk or customer service experience
The role offers excellent training, career progression, hybrid working opportunities, and exposure to a wide range of technologies.
Graduate Support Analyst in Southampton employer: Deerfoot Recruitment Solutions Ltd
Deerfoot Recruitment Solutions Ltd is an exceptional employer, offering a dynamic work culture that fosters growth and innovation in the technology sector. With a strong commitment to employee development, hybrid working options, and a focus on sustainability through partnerships like Ecologi, we provide a meaningful and rewarding environment for graduates looking to kickstart their careers in IT support. Join us in making a difference while advancing your skills in a supportive and collaborative atmosphere.
Contact Detail:
Deerfoot Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Support Analyst in Southampton
✨Tip Number 1
Network like a pro! Reach out to alumni from your university or connections in the tech industry. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository to demonstrate your technical abilities, especially if you’ve worked on projects involving SQL or software testing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Graduate Support Analyst in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Graduate Support Analyst role. Highlight your technical skills and any relevant experience, especially in IT support or customer service. We want to see how you fit into our tech-savvy team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background in Computing, Maths, or Engineering makes you a great fit for us. Keep it engaging and personal!
Show Off Your Skills:Don’t forget to mention any specific skills that align with the job description, like SQL or Windows Server knowledge. We love seeing candidates who are eager to learn and grow in these areas!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Deerfoot Recruitment Solutions Ltd
✨Know Your Tech Basics
Make sure you brush up on your technical knowledge, especially around IT infrastructure, databases, and software support. Familiarise yourself with SQL Server and Windows Server concepts, as these could come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot issues or provided support. Think of scenarios from your studies or any relevant experience that highlight your analytical skills and ability to resolve customer problems.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you may need to do this when interacting with customers. Clear communication can set you apart from other candidates.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it’ll give you a chance to ask insightful questions at the end of your interview.
