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- Tasks: Join a dynamic team to troubleshoot IT issues and support Microsoft 365 users.
- Company: Deerfoot Recruitment is a leading tech recruitment consultancy committed to innovation and social impact.
- Benefits: Enjoy hybrid working, career progression, ongoing training, and corporate perks.
- Why this job: Be part of a supportive team that values growth and user experience in a fast-paced environment.
- Qualifications: Strong knowledge of Microsoft 365, Windows, and basic networking; good communication skills required.
- Other info: For every CV sent, we donate £1 to charity; explore our referral reward program!
The predicted salary is between 22000 - 26000 £ per year.
Job Description
IT & Communications Support TechnicianLocation: Plymouth / South-West (Hybrid – 1 day/week onsite minimum)Salary: £26k – £30k + benefits
Deerfoot Recruitment is working on behalf of a fast-growing, forward-thinking organisation within the insurance sector to find a skilled IT & Communications Support Technician. This is a fantastic opportunity for a motivated IT professional looking to join a supportive and energetic team within a business committed to innovation and growth.
The successful candidate will play a key role on a busy support desk, troubleshooting and resolving IT issues across a Microsoft 365 environment. The role involves a mix of remote working and travel to offices across the South-West (typically once a week), so flexibility is key. These office locations include Exeter, Plymouth and Torquay. A "security-first" mindset, combined with a proactive and user-focused approach, is essential.
Key Responsibilities:
- Provide desktop and user support, resolving software/hardware issues
- Support and maintain Microsoft 365, Active Directory, and related systems
- Manage device deployment and user onboarding/offboarding
- Collaborate with third-party suppliers and internal teams
- Continuously seek improvements to support services and user experience
Skills Required:
- Strong knowledge of Microsoft 365, Windows 10/11, and basic networking
- Experience with desktop/laptop hardware, mobile devices (iOS), and device deployment
- Solid communication skills and a self-motivated approach
- Organised and able to prioritise a ticket queue effectively
This role offers excellent scope for career progression, ongoing training, and the chance to be part of a collaborative and evolving IT team.
Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
IT & Communications Support Technician South West employer: Deerfoot Recruitment Solutions Ltd
Contact Detail:
Deerfoot Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Communications Support Technician South West
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its features, as this role heavily relies on it. Consider taking a quick online course or watching tutorials to brush up on your skills, which will show your commitment and readiness for the job.
✨Tip Number 2
Since the role involves troubleshooting, practice common IT support scenarios. You can set up a home lab or use virtual machines to simulate issues and resolve them, demonstrating your hands-on experience during interviews.
✨Tip Number 3
Network with current IT professionals in the insurance sector through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 4
Prepare to discuss your approach to user support and how you prioritise tasks. Having specific examples ready will help you convey your organisational skills and proactive mindset, which are crucial for this position.
We think you need these skills to ace IT & Communications Support Technician South West
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Windows 10/11, and any relevant hardware knowledge. Use specific examples to demonstrate your troubleshooting skills and user support experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive approach to IT support and how you can contribute to improving user experience within the team.
Showcase Relevant Skills: Emphasise your strong communication skills and ability to prioritise tasks effectively. Provide examples of how you've successfully managed support tickets or collaborated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Deerfoot Recruitment Solutions Ltd
✨Showcase Your Technical Skills
Make sure to highlight your strong knowledge of Microsoft 365, Windows 10/11, and basic networking during the interview. Be prepared to discuss specific experiences where you've successfully resolved IT issues or supported users in a similar environment.
✨Demonstrate Your Problem-Solving Abilities
Since the role involves troubleshooting and resolving IT issues, be ready to share examples of how you've approached complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Communication Skills
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Show that you can collaborate well with both internal teams and third-party suppliers.
✨Highlight Your Flexibility and Organisational Skills
Given the hybrid nature of the role and the need to travel to different office locations, emphasise your flexibility and ability to manage your time effectively. Discuss how you prioritise tasks and handle a busy ticket queue to ensure timely support.
